Tag Archives: IT Concerns

Cybersecurity, IT Support, Technology

Why Should My Business Use Penetration Testing?

Why Should My Business Use Penetration Testing?

Businesses of all sizes face a variety of security threats that can compromise their sensitive data and cripple their operations. To ensure protection against cyberattacks, organisations must adopt proactive measures. One such measure is penetration testing, a vital component of a comprehensive security strategy.

Why should my business use penetration testing?

In an era where cyberattacks are rampant, it’s crucial to take pre-emptive action to identify vulnerabilities in your systems before malicious actors exploit them. Penetration testing, also known as ethical hacking, allows you to simulate real-world attack scenarios and uncover weaknesses that could be leveraged by cybercriminals. By proactively identifying and patching vulnerabilities, you can prevent costly breaches and protect your valuable business assets.

Benefits of Penetration Testing

Comprehensive Security Assessment

An effective penetration test provides a thorough evaluation of your organisation’s security posture. It goes beyond basic vulnerability scanning and examines the resilience of your network, applications and infrastructure. By emulating the techniques used by real attackers, penetration testing uncovers hidden weaknesses that may otherwise go unnoticed.

Early Detection of Vulnerabilities

Identifying vulnerabilities at an early stage is crucial to mitigating potential risks. Penetration testing allows you to detect weaknesses in your systems before they can be exploited. This enables you to address vulnerabilities promptly, reducing the window of opportunity for attackers and minimising potential damage.

Protection of Customer Data

Businesses have a responsibility to protect the personal information entrusted to them and the large amounts of data they hold. A single data breach can lead to severe reputational damage and legal repercussions. Penetration testing assists in identifying vulnerabilities that could expose sensitive customer data, allowing you to then implement the necessary safeguards and ensure compliance with data protection regulations.

Proactive Approach to Security

Taking a proactive stance towards security is important in the ever-evolving threat landscape. Penetration testing allows you to stay one step ahead of potential attackers. By regularly conducting tests and addressing vulnerabilities, you demonstrate a commitment to strong security practices, giving your customers, partners and stakeholders confidence in your business.

Validation of Security Controls

Implementing security controls and measures is not enough if they are not effectively tested and validated. Penetration testing provides an opportunity to assess the effectiveness of your security controls and determine their vulnerability to various cyber threats. This allows you to fine-tune your defences and ensure they are capable of withstanding real-world threats.

Cost Savings in the Long Run

While investing in penetration testing may seem like an added expense, it is a wise investment that can save your business substantial costs in the long run. By proactively addressing vulnerabilities, you mitigate the risk of data breaches, system downtime, legal fines and loss of customer trust. The cost of remediation and recovery from a breach far outweighs the expenses that come with conducting regular penetration tests.

These days where cyber threats are constantly in the news, businesses must take proactive measures to safeguard their data, systems and reputation. Penetration testing offers a powerful solution to identify vulnerabilities before they can be exploited by malicious actors. By conducting regular penetration tests, businesses can enhance their security framework, protect sensitive customer data and demonstrate a commitment to robust security practices.

Investing in penetration testing is an investment in the long-term success and resilience of your business. It allows you to stay one step ahead of potential attackers, detect vulnerabilities early and save costs associated with data breaches and recovery efforts. So, why should your business use penetration testing? The answer is simple: to fortify your defences, protect your valuable assets and ensure the trust and confidence of your customers.

FAQs about Penetration Testing

  • What is penetration testing?

Penetration testing is a proactive security assessment technique that simulates real-world attacks on a company’s network, systems or applications. It aims to identify vulnerabilities and weaknesses that could be exploited by malicious actors.

  • How often should penetration testing be conducted?

The frequency of penetration testing depends on various factors, such as the nature of your business, industry regulations and the level of risk you face. Generally, it is recommended to conduct penetration testing at least once a year or whenever significant changes are made to your systems or infrastructure.

  • Can’t we rely on automated vulnerability scanners instead?

While automated vulnerability scanners have their place in a security strategy, they cannot replicate the ingenuity and creativity of human attackers. Penetration testing involves skilled ethical hackers who employ manual techniques to uncover complex vulnerabilities that automated scanners might miss. It provides a more comprehensive assessment of your security systems.

  • Will penetration testing disrupt our business operations?

Penetration testing is carefully planned and executed to minimise disruptions to your business operations. Ethical hackers work closely with your organisation to ensure that testing is conducted at convenient times and in a controlled manner. They prioritise the security of your systems while minimising any potential impact on day-to-day activities.

  • How long does a penetration test typically take?

The duration of a penetration test varies depending on the size and complexity of your systems. It can range from a few days to several weeks. The ethical hacking team will provide you with a clear timeline and keep you informed throughout the process.

  • What happens after the penetration test is completed?

After the penetration test is completed, you will receive a detailed report outlining the vulnerabilities identified, their potential impact and recommended remediation actions. This report serves as a valuable roadmap for improving your security posture. The ethical hacking team can also provide guidance and support in implementing the necessary measures to address the identified vulnerabilities.

Cybersecurity, MSP, Strategy, Technology

How is DNSProtect beneficial for my business?

How is DNSProtect beneficial for my business?

Businesses of all sizes face numerous Cyber Security threats. From malware attacks to phishing scams, cybercriminals are constantly coming up with new techniques to exploit vulnerabilities and compromise sensitive data. As a business owner, it is crucial to prioritise the security of your network and protect your valuable assets.

A strong DNS (Domain Name System) protection solution is key to securing your network. At Pronet Technology, we use something called DNSProtect, which is a powerful tool that provides an additional layer of security for your business, shielding it from various online threats.

DNSProtect is a defensive system that prevents Cyber Security threats. It’s a way for employers to restrict what employees access on the go, when not connected to the network in the office. Essentially, if a website has something potentially dangerous within it, DNS filtering blocks the user from visiting the site. It’s a zero-trust solution that leaves no room for chance.

What is a Domain Name System?

A Domain Name System (DNS) is a service for accessing a networked computer by its name instead of its IP address, kind of like a contact list of the Internet.

Basically, users access information through domain names, like pronet.com.au, but web browsers interact through Internet Protocol (IP) addresses. The DNS then translates these domain names to IP addresses so the browser can load the Internet resource for you to access. The entire process takes milliseconds.

As of 2023, there are over 628.5 million domain names registered.

How is DNSProtect beneficial for my business?

When it comes to safeguarding your business, DNSProtect offers a wide range of benefits that are worth considering.

Enhanced Network Security and Protection

With DNSProtect, your business can fortify its network security and protect it from various cyber threats. By filtering and blocking malicious websites, phishing attempts and malware-infected domains, DNSProtect acts as a proactive shield for your network. It prevents users within your organisation from unknowingly accessing harmful content, gives you insight into the types of threats that might impact your network and ensures a safer online environment.

Prevention of Data Breaches

Data breaches can have devastating consequences for any business, leading to financial loss, reputational damage and legal repercussions. DNSProtect significantly reduces the risk of data breaches by blocking unauthorised access to malicious websites or servers that may attempt to steal sensitive information. By proactively preventing data breaches, you can maintain the trust of your customers and stakeholders.

Mitigation of Downtime and Productivity Loss

Cyberattacks can result in significant downtime, disrupting your business operations and causing productivity loss. DNSProtect plays a crucial role in minimising the impact of such attacks by blocking access to malicious domains that host malware or initiate distributed denial-of-service (DDoS) attacks. DNSProtect helps your business maintain productivity and efficiency by ensuring uninterrupted access to legitimate websites and resources by blocking time-waster websites.

Protection against Phishing Attacks

Phishing attacks continue to be a prevalent threat to businesses. These attacks typically involve the impersonation of reputable entities to deceive individuals into revealing sensitive information such as login credentials or financial details. While you still might receive phishing emails, if an unaware employee clicks on a malicious link, DNSProtect detects and blocks the known phishing domain, preventing the employee from falling victim to these fraudulent schemes and protecting your business from potential financial losses and compromised data.

Filtering of Inappropriate Content

Inappropriate content can pose risks to your business, affecting employee productivity, tarnishing your brand image and potentially leading to legal issues. DNSProtect enables you to enforce content filtering policies, restricting access to websites that contain explicit or inappropriate content. By creating a safer and more professional online environment, DNSProtect helps you maintain direct control over how your network and devices are used and uphold your company’s values.

Increased Visibility and Control

DNSProtect provides you with increased visibility and control over your network traffic and the types of sites and applications used by employees. By monitoring DNS queries and identifying suspicious activities, it allows you to detect and respond to potential security incidents promptly. With comprehensive reporting and analytics, you can gain insights into your network’s behaviour, identify potential vulnerabilities and make informed decisions to enhance your overall security position.

Cost-Efficiency and Ease of Implementation

Implementing DNSProtect is a cost-effective security measure for your business. It does not require costly hardware investments or extensive training for your IT team. DNSProtect is designed to be easy to implement, with user-friendly interfaces and straightforward configuration options. This means that you can quickly integrate DNSProtect into your existing network infrastructure without significant disruptions or financial burdens.

Protection for Remote Workers

In today’s flexible work environment, where remote work is increasingly common and will continue to be in the future, DNSProtect offers crucial protection for your remote workforce. It ensures that employees connecting to your network from outside the office are safeguarded against online threats, regardless of their location. By extending security measures to remote workers, DNSProtect strengthens your overall Cyber Security and reduces the risk of network breaches.

Compliance with Data Protection Regulations

In an era of stringent data protection regulations, businesses must ensure they meet compliance requirements. DNSProtect contributes to your compliance efforts by providing an additional layer of security that helps protect sensitive data and prevent unauthorised access.

Seamless Scalability

As your business grows, your network requirements evolve accordingly. DNSProtect offers seamless scalability, allowing you to adapt to changing needs without compromising security. Whether you have a small business with a handful of users or a large enterprise with complex network infrastructure, DNSProtect can accommodate your expansion plans and continue to provide reliable protection at any scale.

Ensuring the security of your business is non-negotiable. DNSProtect can help with this as it provides network security, prevents data breaches, protects against phishing attacks and filters inappropriate content. Its ease of set-up, cost-effectiveness, scalability and compatibility with remote work environments makes it a powerful solution for businesses of all sizes.

Don’t wait until a cyberattack compromises your business. Protecting your business is not just about the financial aspect — it’s about safeguarding the livelihoods of your employees, maintaining your reputation and ensuring the trust of your customers.

FAQs about DNSProtect

  • How does DNSProtect work?

DNSProtect works by analysing DNS queries made by users within your network. It compares these queries against a comprehensive database of known malicious domains, phishing websites and other threats. When a user attempts to access a potentially harmful domain, DNSProtect blocks the connection, preventing you from accessing the malicious site.

  • Can DNSProtect slow down my network?

No, DNSProtect is designed to operate efficiently and has minimal impact on network performance. With its optimised algorithms and infrastructure, DNSProtect ensures that DNS resolution occurs swiftly and seamlessly, without causing noticeable delays or disruptions for users.

  • Can DNSProtect prevent all cyber threats?

While DNSProtect provides robust protection against a wide range of cyber threats, it is important to note that no security solution can offer a 100 per cent guarantee. DNSProtect significantly reduces the risk of attacks by blocking access to known malicious domains and implementing proactive security measures.

  • Is DNSProtect suitable for small businesses?

Absolutely! DNSProtect is an ideal solution for businesses of all sizes, including small and medium-sized enterprises. Its ease of implementation, cost-effectiveness and scalability make it a great choice for organisations with limited resources seeking powerful network security measures.

  • Can DNSProtect be used in conjunction with other security solutions?

Yes, DNSProtect can be seamlessly integrated with other security solutions to create a layered defence strategy. By combining DNSProtect with firewall systems, antivirus software and intrusion detection systems, you can enhance your overall security framework and ensure comprehensive protection against diverse cyber threats.

  • Is DNSProtect suitable for industries with strict compliance requirements?

Yes, DNSProtect’s ability to block malicious domains and protect sensitive data makes it an excellent choice for industries with strict compliance requirements, such as healthcare, finance and e-commerce. It also contributes to complying with regulations like The Privacy Act.

IT Support, Managed IT Services, MSP

Will my IT provider be held accountable if something goes wrong with my IT systems?

Will my IT provider be held accountable if something goes wrong with my IT systems?

As a business owner, it’s natural to worry about the accountability of your IT service provider if something goes wrong with your IT systems. After all, your IT infrastructure is crucial to the success of your business and any downtime or data loss can be catastrophic.

You probably have enough worry about the risks your company faces as it is, you don’t then want the added stress of thinking about the risks your managed service provider (MSP) faces. Knowing where the responsibility falls when you become a victim of a ransomware attack or other type of Cyber Security incident can be confusing.

Understanding MSPs

Managed Service Providers are external entities that specialise in providing IT services and support to organisations. Their primary goal is to ensure the smooth operation and security of a company’s IT systems. MSPs work on a subscription or contract basis, offering a comprehensive suite of services tailored to meet specific business needs.

MSPs play a crucial role in enhancing an organisation’s IT capabilities. By using their expertise and resources, businesses can offload certain IT functions to MSPs, allowing them to then focus on core business objectives. MSPs provide proactive monitoring, rapid issue resolution and strategic guidance, ensuring that IT systems align with business goals.

While MSPs offer valuable services and support, it is important to recognise that despite their expertise, MSPs cannot shoulder full accountability for your IT systems.

Limitations of MSPs in Taking Full Accountability

While MSPs offer valuable services, there are inherent limitations that prevent them from assuming full accountability for your IT systems. Understanding these limitations is vital for maintaining a realistic perspective and ensuring effective collaboration. Let’s explore some of the key reasons why MSPs cannot take complete responsibility.

Shared Responsibility Model

When engaging with an MSP, it is essential to establish a shared responsibility model. This model defines the division of responsibilities between the business and the MSP. While MSPs take charge of certain aspects like infrastructure management and proactive monitoring for reliability, businesses retain ownership of critical decisions, application management and user access controls. Therefore, the accountability for configuring and maintaining specific applications or ensuring user compliance remains with the organisation.

Limited Control over Infrastructure

Although MSPs play a crucial role in managing IT infrastructure, they often operate within the confines of the systems and technologies already in place. They may have limited control over the underlying infrastructure, which can impact their ability to implement certain changes or optimisations. Critical decisions regarding hardware upgrades, network architecture or data centre infrastructure typically require coordination and approval from the organisation’s management.

MSPs have their own tech stacks and baseline software and hardware that they require their clients to adopt. This is for several reasons; the MSP is familiar with running the infrastructure and can ensure it is working as it should, and these are the best recommendations the MSP can give their clients that will actively protect them or suit their budget. For example, while Cisco is a fantastic piece of software, it is also incredibly expensive. We have found that Sophos is also incredibly effective but at a much cheaper price point, so that’s what we implement within our clients’ businesses. If you don’t want to implement these, we usually won’t take you on as a client, but some MSPs will still work with you, and if you’ve ignored their recommendations, that’s on your business.

Cyber Security

Risk is an unavoidable factor that comes with running a business, but there are ways to mitigate these risks, hence why you work with an MSP in the first place. Another way to do this is to implement effective Cyber Security practices to protect yourself from the majority of cyberattacks. If your business refuses to implement these, the MSP will continue to pressure you to pursue these methods which can cause tension within the relationship. Your business should be implementing the recommendations of the MSP as if you did your research and are working with a reputable provider, they will have your best interests at heart rather than just pushing processes on you to make you spend money. Not only that but if you don’t implement effective Cyber Security strategies, you either won’t be eligible for Cyber Insurance or your current insurer won’t pay up.

When it comes to risks, failure often leads to blame. With Cyber Security though, there’s no question of if you will be hit by an attack, but when, as the majority of the time, breaches occur due to human error within your business, so your business can’t then blame the MSP. Employees should be paying close attention to what is happening on their devices and follow best practices. What the MSP should be doing is proactively monitoring your systems to then isolate the breach when it occurs and fix issues as soon as they happen. If they fail to do this, then you can hold them accountable until they fix the issue.

You should also be monitoring that your MSP is being diligent in reducing the liabilities within your business as well as their own if your business becomes exposed to an attack. MSPs should have strict internal Cyber Security policies and should demand the same from your business as a breach on your end can impact them.

MSPs cannot guarantee that nothing will go wrong with your IT systems. What an MSP does is implement mitigation measures to protect your business against the vast majority of risks out there and ensure that if something does occur, you can get operations back up and running. In that sense, there is no full accountability, other than a determination to fix issues at their root to mitigate threats in the future.

Choose a Reputable MSP

Businesses need to choose their managed service provider wisely and do some research about the provider to see if they are right for them. It’s crucial to understand your IT service provider’s track record. Check their references and read reviews online to get an idea of how they have handled issues in the past. Have they responded promptly and effectively to incidents, or have they been slow to act or unresponsive? This information can give you insight into how they will handle issues with your business’s IT infrastructure.

It is the responsibility of the MSP to use a proactive management approach when protecting your business’ systems and they must be regularly assessing their security systems as well as adding new measures to reduce both parties’ liability if an attack does occur. Cybercriminals are constantly testing new methods, so MSPs should be constantly learning and improving their defences. Make sure that your IT service provider has a clear process for reporting incidents and that they provide you with regular updates on their progress in resolving them. This communication is essential to ensure that you are fully informed of any issues and that your provider is working towards a solution.

As a business, you’re aiming to work with your MSP for as long as possible and to do that, you need to create a strategic relationship. This allows them to become invested in your business which then increases their dedication to ensuring your business is protected. The MSP should clearly be outlining their expectations of you and your expectations of them so that you both know what you are each responsible for. Doing this also allows the MSP to help plan your business’ technology and help you navigate as you grow as a business. They will take your ideas, goals and concerns as a company into consideration when they recommend software and hardware.

What Can You Do Now?

To help you understand if your MSP is doing right by your business, there are several areas you can assess them on.

  • How are they taking your concerns and needs into consideration?
  • How often are they meeting with your team to discuss priority items and long-term goals?
  • Have you experienced any additional, hidden fees outside of the MSP’s fixed costs?
  • Has the MSP been working on any projects/goals they outlined with your business?
  • Is the MSP showing you the results of their plans/actions?

If you’re truly concerned about whether your MSP will look after your business, make sure you’re asking them questions when you hear of new cyberattacks happening to other businesses to see how they are protecting yours.

The managed service provider you work with is there to look after you and if you have chosen a reputable one, they will do this with your best interests in mind. Accountability for your IT systems is on you though, as if you decide not to implement any of the recommendations the MSP is providing, then they are not to blame.

While MSPs cannot assume full accountability for IT systems, their collaboration with organisations remains essential for efficient operations and robust security.

IT Support, Managed IT Services, MSP

Why you should upgrade from Ad-hoc IT Support

Why you should upgrade from Ad-hoc IT Support

Running a small or medium-sized enterprise (SME) comes with its own set of challenges. One crucial aspect that SMEs often overlook is the need for reliable and professional IT support. In this digital age, technology plays a vital role in driving business growth and competitiveness, however, many SMEs resort to ad-hoc IT support, which can prove to be a risky choice. If your business relies heavily on its computers, SMEs should not rely on ad-hoc IT support and instead opt for managed service providers that provide a solid foundation for their IT infrastructure.

SMEs are the backbone of many economies, including Australia’s — according to the Australian Banking Association, 98 per cent of businesses in Australia are SMEs — and they contribute to job creation and innovation. These businesses operate with limited resources and often face tight budgets, however, neglecting proper IT support can hinder their growth potential. By investing in robust IT infrastructure and support, SMEs can unlock numerous advantages and stay competitive in their respective industries.

Ad-hoc IT Support: What is it?

Ad-hoc IT support, also known as break/fix support, refers to a reactive approach to addressing IT issues as they arise. Instead of having a structured plan and proactive measures in place, SMEs opt for ad-hoc support on a case-by-case basis. While this may seem like a cost-effective solution initially, it often leads to more significant problems down the line.

Ad-hoc IT support lacks a comprehensive strategy, making it difficult to manage and anticipate potential issues. It is primarily driven by reacting to problems rather than preventing them in the first place. This reactive nature can hinder business operations and create unnecessary downtime.

The Risks of Ad-hoc IT Support for SMEs

  • Increased downtime and productivity loss: Ad-hoc IT support focuses on resolving issues as they occur, leading to longer downtime periods. SMEs heavily rely on their IT systems for daily operations and any disruption can have a significant impact on productivity and customer satisfaction.
  • Higher costs in the long run: While ad-hoc support may seem cost-effective initially, the accumulated costs of reactive fixes and emergency repairs can quickly surpass the budget. If the problem recurs, you then have to pay again which can cause conflict between you and the ad-hoc support provider. Unplanned expenses can strain the financial resources of SMEs, making it challenging to invest in long-term growth initiatives.
  • Limited expertise and knowledge: Ad-hoc IT support often involves seeking assistance from multiple sources that may not have the necessary expertise or in-depth knowledge of the specific IT needs of an SME. This lack of expertise can result in temporary fixes or patchwork solutions that do not address the underlying root causes of IT issues. It’s like putting a band-aid on a deep wound — it may temporarily stop the bleeding, but the problem persists.

The only real benefit of using ad-hoc IT services is that it can be a cost-effective option for SMEs with limited IT needs and generally less than five PCs in the business, as they only pay for the services they use. If you only ever have an issue every six months or so, then ad-hoc is the most reasonable option. If your business has up to ten computers without a server, you can maybe get away with using ad-hoc, but if you have a server for your data, then most ad-hoc services would not know how to deal with these issues. Ad-hoc is a quick-fix solution and oftentimes, their solution to viruses and corruption is to format the hard drive, which does no good if you need that data. MSPs, on the other hand, try and fix the root of the problem as, if they don’t, it’s more work for them in the long run and it affects their reputation, so they ensure issues are properly addressed.

The Benefits of Managed Service Providers for SMEs

Recognising the limitations and risks of ad-hoc IT support, SMEs can greatly benefit from investing in professional IT support services like managed service providers, or MSPs. Some of the advantages of using these services include:

  • Proactive approach to IT management: Unlike ad-hoc support, MSPs take a proactive approach to managing an SME’s IT infrastructure. They conduct regular system monitoring, identify potential vulnerabilities and implement preventive measures to minimise the risk of disruptions. By addressing issues before they escalate, SMEs can enjoy smoother operations and enhanced productivity.
  • Cost-effective solutions and scalability: MSPs offer scalable solutions tailored to the specific needs and budgets of SMEs. Instead of paying for emergency fixes and ad-hoc repairs, SMEs can opt for cost-effective service plans that provide comprehensive coverage and predictable monthly costs. This enables better financial planning and allows SMEs to allocate resources to other critical areas of their business.
  • Access to specialised expertise: Managed service providers comprise skilled technicians and engineers with diverse expertise across various IT domains. They stay up-to-date with the latest technological advancements, security protocols and industry best practices. SMEs can use this specialised knowledge to implement strong security measures, optimise their IT infrastructure and explore innovative solutions that drive business growth.

Small businesses with only a few computers, but still heavily rely on them, may feel they would benefit more from using a managed service provider but may struggle to find one willing to work with them due to their size. If an MSP sees room for growth within your business and you inform them of such for the future, they may be willing to take you on.

Long-Term Partnerships with IT Service Providers

Instead of relying on ad-hoc support, SMEs should aim to establish long-term partnerships with professional IT service providers. This approach offers several advantages:

  • Tailored support for business needs: Managed service providers who understand the unique requirements of SMEs can customise their services accordingly. They collaborate closely with the SME to design an IT support plan that aligns with business goals, growth projections and budget constraints. This tailored approach ensures that the IT support provided is in line with the specific needs of the SME.
  • Continuous monitoring and proactive solutions: Long-term IT service providers take a proactive stance in managing an SME’s IT infrastructure. They constantly monitor systems, networks and applications, anticipating potential issues and resolving them before they impact the business. This proactive approach minimises downtime, maximises productivity and allows SMEs to focus on core business activities.
  • Peace of mind and focus on core business activities: By entrusting their IT support to professionals, SMEs can alleviate the burden of IT management and gain peace of mind. They can confidently rely on their MSP to handle system maintenance, upgrades, security and troubleshooting, allowing them to focus on what they do best — running their business and serving their customers. This sense of assurance frees up valuable time and resources, fostering a sense of confidence and empowerment within the SME.

Where does Ad-hoc IT support fail businesses?

Ad-hoc IT support does not continuously monitor your systems, which would enable a quick diagnosis, and offers no forecasts of potential issues and IT consultancy for your business. There are many preventative measures that MSPs put in place in your business to mitigate risks, which ad-hoc does handle, meaning the onus is on you to implement these.

When using ad-hoc services, businesses will generally have to spend more on IT infrastructure that will help sustain their systems and strengthen protection in the workplace. They will also have to look into also working with a Cyber Security specialist to determine where there are vulnerabilities in their systems, and then spend money and time on implementing these strategies.

With ad-hoc, businesses will need to evaluate the effect downtime will have on operations. Downtime can lead to security risks, loss of income, employee productivity and loss of clients/customers. This wastes your time and causes immense worry and stress for you as a business owner or decision-maker.

Ad-hoc has its place in the industry, but businesses must evaluate whether this service or an MSP would benefit the company more in the long run. If you are a growing business that relies on your computers and IT systems remaining running or you use or store lots of data, you really should be looking at using an MSP.

In today’s digital landscape, SMEs cannot afford to overlook the importance of reliable and professional IT support. While ad-hoc IT support may seem like a cost-effective solution in the short term, it carries significant risks and limitations. By investing in managed IT services, SMEs can enjoy a proactive approach to IT management, cost-effective solutions and access to specialised expertise. Building a strong IT infrastructure, coupled with long-term partnerships with IT service providers, provides SMEs with the stability, security and peace of mind necessary to thrive in the digital age.

If you’re unsure, give us a quick call here at Pronet Technology (a Melbourne-based MSP) and we can discuss your systems and what you’re looking for to determine whether we would be a good fit for each other.

FAQs

  • Can ad-hoc IT support be suitable for any situation?

Ad-hoc IT support may suffice for minor, one-time issues. However, for long-term stability and growth, a managed service provider is highly recommended.

  • How can an MSP benefit SMEs financially?

Managed service providers offer cost-effective solutions, minimising downtime, preventing costly emergencies, and providing scalability that aligns with the SME’s budget.

  • What security measures should SMEs consider for their IT infrastructure?

SMEs should implement robust security measures, including firewalls, antivirus software, encryption, regular security audits and employee training on Cyber Security best practices.

  • Are long-term partnerships with IT service providers expensive?

Long-term partnerships with IT service providers are often cost-effective, offering tailored plans that align with the SME’s budget and specific needs.

  • How can IT support providers help SMEs with their future growth?

IT support providers bring specialised expertise, proactive solutions and strategic IT planning to enable SMEs to scale, innovate, and focus on their core business activities.

Cybersecurity, Essential Eight, MSP, Technology

Why you’re never too small to be hit by a cyberattack

Why you’re never too small to be hit by a cyberattack

Hearing about the recent cyberattacks on large companies like Optus, Medibank, Latitude, Crown and Meriton, it’s easy to think that such attacks only happen to large companies or organisations, but the truth is that cybercriminals are targeting small businesses more than ever before. In fact, small businesses are the target of 43 per cent of cyberattacks, and the frequency of these attacks is only increasing.

Unfortunately, many small business owners have the misconception that they are too small to be a target of cyberattacks. They assume that hackers only go after the ‘big fish’ — this is not the case. The truth is that cybercriminals view small businesses as low-hanging fruit because they typically have fewer resources and less sophisticated Cyber Security measures in place.

Another common misconception is that only businesses that handle sensitive information such as credit card details or personal information are at risk of being targeted. While it is true that businesses that handle sensitive information are a prime target, cybercriminals can attack any type of business and can cause significant damage to a company’s reputation, finances and operations. Your business might be just one stage of a supply chain and if yours or another within that chain becomes compromised, the rest are at risk of being affected.

Who could be a threat to your business?

Threats can come from anywhere, not just random internet criminals mass spamming email addresses. Criminals come in all shapes and sizes, such as an individual or even an organisation that looks and runs as a legitimate business. Threats can come from:

  • Cybercriminals: those who are illegally trying to access your hardware, software and data, to disrupt your business or to obtain information or money.
  • Current clients: disgruntled clients could try to compromise your information.
  • Competitors: business competitors could try to gain access to your clients or data to gain an advantage over your business.
  • Current or former employees: this could be through an accidental or intentional compromise of your business’ information.

How can an SME become a target of a cyberattack?

Small and medium-sized businesses can fall victim to various types of cyberattacks. This could be through theft or unauthorised access of your company’s hardware, computers and mobile devices, through infecting devices with malware like viruses, ransomware and spyware, by attacking your tech or website, by attacking third-party systems or companies you do business with or by sending socially engineered phishing emails and texts containing malware. These attacks can lead to data breaches, financial losses, business disruption and damage to a company’s reputation.

While at the outset, your business might not be directly targeted as your data is not seen as valuable as another’s, your business is still going to be hit by indirect cyberattacks. These predominantly come in the form of phishing emails, where scammers send an email masquerading as a legitimate and reputable company with the aim of getting you to click a malware link or insert your personal or login details. According to Astra, 92 per cent of Australian organisations suffered a successful phishing attack in 2022, showing a 53 per cent increase from 2021. If your staff are unaware of what these look like, no matter how personalised they are for your business, your business will get infiltrated and voila, you’ve just been hit by a cyberattack.

According to a study by IBM, the main cause of 95 per cent of Cyber Security breaches is human error. Human error in a security context means unintentional actions, or lack of action, by employees that cause, spread or allow a security breach to occur. This could be something as simple as accidentally clicking a link that downloads and installs malware or failing to use a strong password. With work environments becoming more nuanced, such as working from home, in multiple offices or needing to use a diverse range of applications to complete day-to-day tasks, it can be difficult to keep up with each user’s activities, the number of usernames and passwords needing to be remembered and all the inconvenient security measures that the company puts in place, like two-factor authentication.

While people make mistakes, this presents a simple starting point for businesses to protect themselves from cyberattacks: train employees on IT risks and how to recognise scams and phishing schemes.

The consequences of a cyberattack can be devastating for small businesses. Many small businesses lack the resources to protect their websites, accounts and networks or to recover from a cyberattack, and as a result, many of them go out of business within six months of the attack.

How can I protect my business from cyberattacks?

Small businesses need to take Cyber Security seriously and implement measures to protect themselves against cyberattacks. These measures can include installing firewalls, antivirus software and security patches, implementing strong password policies, providing regular staff training and conducting regular Cyber Security risk assessments.

We have many other posts about how to protect your company such as how to restrict administrative privileges (here) and by conducting a Cyber Security risk assessment (here) but for now, here are some simple ways to protect your company:

  • As mentioned, train employees on IT risks. This creates a Cyber Security culture within your business that encourages discussion around security and allows staff to ask questions if they ever are unsure.
  • Reduce opportunities for human error. Implement privilege control so that employees only have access to the data and software they need to perform their roles.
  • Create a clear policy on technology, such as employees using devices on company networks and having strong passwords, and then ensure these are being followed.
  • Have someone in charge of IT and security. If you’re heavily reliant on technology, it might be best to work with a managed service provider (MSP) to proactively monitor your systems and remove threats as they occur. They also ensure everything is backed up and can help your business by recommending IT systems that suit your unique business as well as grow your systems alongside your company growth.
  • Work with your IT service provider to implement the Essential Eight Cyber Security framework that the Australian Government recommends all businesses adopt. 

How an MSP can help with your IT systems

Managed service providers monitor your IT systems to stop threats in their tracks. By handing the responsibility of your systems off to someone else, it allows you as a business owner or decision-maker within your company to get on with the other daily tasks you need to complete. In business, you wear many hats and are often an expert in your field, so it’s time to hire a business that’s an expert in IT systems.

Even better, try to work with an MSP that is also an expert in Cyber Security. Oftentimes, these are two separate businesses, either you working with both an MSP and a Cyber Security company or the MSP working with the Cyber Security company.

At Pronet Technology, we are both. About six years ago, we began to learn more about and specialise in Cyber Security so that we could adequately protect our clients and their systems, as well as our own because a breach on either end could infect the other.

Did you know, according to IBM, the average time to identify and contain a data breach is 280 days? Working with Cyber Security professionals means that threats and data breaches can be detected, contained and fixed promptly and that your systems are constantly monitored. They will implement a range of strategies to protect your business, like testing new software and updates on isolated machines for any potential holes in security before then installing these on your devices as well as informing your business of any security risks and weaknesses in your defences.

No business is too small to be a target of cyberattacks. Small businesses are particularly vulnerable because they often lack the resources to implement sophisticated Cyber Security measures. Cyber Security should be taken seriously by all businesses, regardless of their size, to protect themselves against potential cyberattacks and minimise the risk of damage to their reputation, finances and operations. Your business, its customers and your suppliers are too important for you to believe that you’re never going to be hit by a cyberattack because you’re ‘too small’. You must be properly protected and prepared for when an attack happens.

Cybersecurity, MSP, Technology

How does my computer get hacked?

How does my computer get hacked?

The thought of our computers being hacked is a scary one. Unfortunately, it’s a very real threat in today’s digital age, so it’s a good idea to learn of some of the common ways that computers get hacked.

Phishing

Phishing attacks are one of the most common ways that computers get hacked. Cybercriminals use emails, text messages or phone calls that contain urgent messages to trick people into giving away their personal and financial information. These emails often look like they come from legitimate sources, such as banks or online retailers, and contain links or attachments that install malware on your computer. Unsuspecting staff can be unprepared for the sophistication of attacks so they should be up-to-date with the latest scam trends.  

Malware and other viruses

Malware is a type of software that is designed to harm your device. It can be installed on your computer through phishing attacks or by downloading and installing software from untrusted sources. Once installed, malware can do a variety of things, such as steal your personal information or take control of your computer. If a phishing attempt works and the link is clicked, your device gets infected and allows hackers access to the device, even to spy on you in the background.

Unsecured Networks

When you connect to an unsecured Wi-Fi network, you’re putting your computer at risk and cybercriminals can intercept your internet traffic and steal your information. It’s important to avoid unsecured networks and to use a virtual private network (VPN) when you need to connect to public Wi-Fi. Cybercriminals can also hack into your personal or work Wi-Fi network through weak passwords, outdated firmware and missed software updates in your router’s settings. Gaining access to your work or personal devices can be as easy as connecting to an unsecured or weak Wi-Fi network.

Weak Passwords

Weak passwords are an easy target for hackers. They use automated programs to guess passwords and gain access to your computer. It’s important to use strong, unique passwords for each of your accounts and to enable Two-Factor Authentication (2FA) for added security. Your passwords could have also been unknowingly stolen and sold on the Dark Web due to a data breach, making all your private accounts up for grabs. Hackers can then demand large amounts of money in exchange for the sensitive personal information they stole.

Software Vulnerabilities

Software vulnerabilities are weaknesses in software that can be exploited by hackers. When software companies become aware of these vulnerabilities, they release updates to patch them. It’s important to keep your software up to date to avoid falling victim to these attacks.

Social Engineering

Social engineering is the practice of tricking people into giving away their personal and financial information. Cybercriminals use social engineering tactics, such as pretending to be someone else or creating fake online profiles, to gain your trust and extract information from you.

Tech support scams

Another way for your computer to get hacked is when hackers contact you via email or pop-ups where they claim that your device has been compromised. They pose as reputable security companies and get you to call their tech support number to then ask for access to your computer to fix the ‘problem’, but then take control instead.

How can you tell if your computer has been hacked?

While your IT service provider should be constantly monitoring your systems for signs of hacking, here are some signs to look out for:

  • You receive emails about sign-in attempts that you never made
  • Your device becomes slow, overheated and starts to lag
  • You receive multiple pop-ups with messages claiming your device is infected with a virus
  • Actions happen on your computer on their own, like new tabs opening and apps launching
  • Your log-in attempts to accounts are unsuccessful
  • People around you mention they’ve received strange messages from you
  • You start receiving an influx of spam emails
  • You have suspicious banks account activity
  • Your browser has unfamiliar extensions and ad-ons
  • You keep getting redirected to unwanted websites while on the internet

What can you do now?

Unfortunately, protecting yourself is not enough, especially when everything is so interconnected these days. If your password was leaked in a company-wide breach, hackers can easily access your private accounts, computer or smartphone. Use a free leaked password scanner to scan the internet and check if any of your sensitive information is available to scammers.

If you believe your computer has been hacked, contact your MSP. Otherwise, here are some steps you can take:

  • Disconnect from your Wi-Fi network
  • Use antivirus software to scan for malware
  • Delete any suspicious apps
  • Update all your apps and operating systems
  • Changes all your passwords and start using Two-Factor Authentication
  • Wipe your device
  • Freeze your credit card
  • Check your financial statements
  • Warn those around you about the hack
  • Tighten security settings on your online accounts

As a business that has multiple devices and deals with a magnitude of important data, it might be time to have your IT systems managed by a Managed Service Provider. The IT Security and Cyber Security measures they implement and their constant monitoring of your systems will save you money in the long run and help the longevity of your business, among other great benefits. While you cannot 100 per cent prevent hackers from gaining access to your devices, your aim is to not be an easy target. Unless your business deals with high-value data or has connections to ones that do, if cybercriminals view your business as too difficult to attack, they will stop their pursuit.

As you’ve learned, computers can get hacked in many ways, from phishing attacks and malware to unsecured networks and weak passwords. It’s important to be vigilant and take steps to protect your computer from these threats. By using strong passwords, avoiding unsecured networks, keeping your software up to date and being wary of suspicious emails and messages, you can help keep your computer safe from hackers. So, take the time to implement these simple measures and protect your computer and your personal information from cybercriminals.

Data Recovery, Essential Eight, MSP, Technology

How often should I back up my data?

How often should I back up my data?

As a business owner or manager, one of your most important responsibilities is protecting your data. Data loss can have a devastating impact on your business, resulting in lost productivity, lost revenue and even lost customers. That’s why backing up your data is so important; think of it like your business’ insurance policy if something goes wrong.

There are a variety of factors you need to think of when creating a backup strategy, such as who manages the backup, whether you back up all your organisation’s data or only the most important, where you store the backup, how often you back up and how you do the backups. These are all important questions to ask, but the first question to answer is why you need to back up your business’ data.

Businesses store magnitudes of data, from customer information, data, bills, bookkeeping, orders, website code and custom programming, and passwords as well as daily work like documents, presentations, spreadsheets, emails and appointments. This all needs to be protected in the event of a system failure, cyberattack or natural disaster.

If you’re unsure about what data your business should be backing up, talk to your IT service provider, otherwise, a data backup should include all data stored within your network, like databases, operating systems, applications, configurations and employee work phones.

But how often should you back up your data? The answer depends on several factors, including the size of your business, the amount of data you generate and the level of risk you are willing to tolerate.

To determine how often you should back up your data, Microsoft has listed a range of questions to ask yourself about your business:

  • How important is the data on your systems?
  • What type of information does the data contain?
  • How often does the data change?
  • How quickly do you need to recover the data?
  • Do you have the equipment to perform backups?
  • Who will be responsible for the backup and recovery plan?
  • What is the best time to schedule backups?
  • Do you need to store backups off-site?

Perhaps the most important of these questions is how often does the data change? Data creation is constant these days as businesses are either creating new content or receiving new data, through emails, consumer data, social and blog posts or documents.

As a business, there are some general guidelines you can follow when it comes to how often to back up data:

Daily Backups: At a minimum, you should back up your data daily. This ensures that you have a recent copy of your data in case of an unexpected outage or disaster. Daily backups are particularly important for businesses that generate a lot of data or rely heavily on technology. A mid-size company might benefit from performing a full backup every 24 hours with an incremental one every 6. Mid-size online retailers should increase this to every 4 hours along with producing transaction logs every hour. Enterprise retailers and large banks might increase to every 3 hours and logs every half-hour. For businesses this large, lost transactions and data are not an option and with the overload of data, a second server is often required. Backing up each day means if something goes wrong, you’re not missing anything too important as you can just go back to the previous day’s backups.

Weekly or Monthly Backups: In addition to daily backups, you may also want to perform weekly or monthly backups. These backups provide an additional layer of protection and can be particularly useful for businesses that generate a lot of data or have a lot of critical information that needs to be protected. Weekly full-scale backups might be fine for smaller organisations that then do incremental backups every day, but this probably won’t suit larger enterprises. A small business might even suit only backing up their files every few days.

Backups can be done manually or automatically. Automatically backing up your systems is an incredibly effective way to go as it saves your IT team time, especially if your IT is done in-house. These days, there are many automatic software options that your business can use if you’re managing your IT systems yourself. If you have an IT service provider, be sure to clarify with your IT service provider how often they back up your data in your pricing plan and whether they charge per GB or for more frequent backups, as well as where they’re storing these backups

Another important consideration is where you store your backups. Storing your backups on-site may provide some protection, but it leaves your data vulnerable to disasters such as fires or floods where you then lose everything. That’s why it’s important to store your backups off-site, either in the cloud or at a remote location. Only storing backups on Google Drive can also be detrimental as, while this allows for rapid backups, you might get locked out of your Google accounts.

It’s a good idea to back up to as many places as possible, like an on-premise hard drive or server, a backup software and a cloud-based backup, so that if one fails, you have others to rely on to quickly reboot your network with minimal data loss. Because while a data backup system is crucial, you also need a data recovery system when you need to use those backups.    

As you can see, the size of your business, and thereby, the amount of data you produce, play a big part in determining how often to back up your data, but one thing is certain, your business must have a backup routine in place to maintain its longevity. You never know when a hardware failure, software corruption or accidental or intentional loss of data might occur. Having the right data backup plan protects businesses and helps them avoid costly damages in the future.

Ultimately, the frequency of your backups will depend on your specific business needs and risk tolerance. Backing up your data regularly is essential for protecting your business and ensuring that you can continue to operate in the event of a disaster. Don’t wait until it’s too late — start backing up your data today.

IT Support, Managed IT Services, MSP

Why changing your IT service provider is stressful

Why changing your IT service provider is stressful

For a business, IT is stressful, hence why they pawn the entirety of their systems to an IT service provider in the first place. Just the knowledge of that past stress and what changing providers could mean, even when the business is receiving fluctuating service, is enough to put most businesses off. We know as many of our new clients have told us that they wished they’d transitioned sooner (2 or 3 years). It was just the time and trouble of changing that put them off. Once you’ve chosen a new managed service provider (MSP), the actual transition is incredibly fast and seamless, usually taking a few days to a few weeks and with no downtime to your staff.

There are several reasons why companies may wait a long time before changing MSP:

  • Fear of disruption: Companies may be hesitant to switch MSPs because they fear that the transition process will be disruptive and could result in downtime or other issues. They may also be concerned about the potential for data loss or security breaches during the transition.
  • Contract obligations: Many MSP contracts have specific terms and conditions, including minimum contract lengths and penalties for early termination. Companies may be reluctant to pay these fees or may not want to risk damaging their relationship or loyalty with the current MSP.
  • Lack of alternatives: In some cases, companies may feel that they don’t have any viable alternatives to their current MSP. They may believe that no other providers can offer the same level of service, expertise or cost-effectiveness.
  • Internal resistance: Changing MSPs can be a complex and time-consuming process that requires buy-in from various stakeholders within the organisation. If there is resistance from key decision-makers or IT staff, the process may be delayed or postponed indefinitely.
  • Lack of awareness: Some companies may simply be unaware of the benefits of switching MSPs. They may not realise that other providers offer better service, pricing or technology, or they may not understand the true cost of staying with their current MSP.

Tips for a hassle and stress-free switch

  • Take your time to research and gather testimonials of different MSPs. Sit down and have a chat with them to make sure they are covering your needs without pushing impulsive features on you to force you to pay more. A great managed service provider will ensure the transition is seamless, is not disruptive to your business and is stress-free.
  • Document all the problems and positives of your current MSP so that when you go to them to end the contract, you have grounds to stand on for wanting the change, as well as positives to say thank you to them for.
  • Take control of the change where you can and communicate with your MSP throughout the journey to ensure they are doing or implementing what they promised. Make sure they provide you with a plan so that you know exactly how they will manage the transition so your business operations are not affected.

During the proposal and initial assessment stage, you still have time to opt out of using the MSP. What’s beneficial in this stage is that the MSP will give you a fresh perspective on your IT systems and what’s normal in outsourced IT services. Since you’re at the point of wanting to switch IT service providers, this reaffirms your previous thoughts of wanting to switch as now you can actually see where your current MSP has not been providing you with the level of service or benefits you need. Similarly, a comprehensive audit of your IT systems by a different MSP can identify flaws and inefficiencies that your current MSP has been ignoring.

We never advocate switching MSPs for cheaper prices, but if a different MSP is offering better services than your current MSP at a similar price — managed IT services will generally be similar anyway — this means your budget goes further. You should always receive a return on your investment in your business.

Many businesses refrain from switching IT service providers too hastily due to perceived hassles with the switch and while risk management is essential for businesses, being too wary and worried can be detrimental to your business if the quality of your current IT service is not up to scratch. Remember, change can be positive.

Choosing a reputable and professional MSP mitigates these stresses and risks. Do your research and when receiving proposals and during the initial assessment stage, you will generally be able to gain a feel for the type of relationship you will have with the MSP in the long run. Like you, an MSP doesn’t want to be coming and going from a client’s systems, so they will do everything they can to maintain a great relationship with your business, as that’s what keeps them clients.

Why change can be stressful for business

Change is normal in life and for business to grow, your business needs to be prepared to take on change. When you’re unsure of the change, it comes down to the resources you have to cope with the stressful situation, i.e., the MSP transition. By doing your research and going through the first few stages with a prospective MSP, talking to them in person, having them assess your systems, and hearing their recommendations and how they can help you, this can significantly reduce the stress from changing IT providers.

In reality, stress and change all come down to psychology and perception towards the change. Learn everything you can about the MSP, do your research, contact testimonials of the MSP and read blog posts on their website to see if they have a diverse array of knowledge of the IT industry. Do what you need to feel comfortable with your prospective MSP and while you might keep telling yourself you don’t have time for this, it is a necessary step, especially if you’re becoming increasingly frustrated with your current provider.

Overall, changing MSPs can be daunting, but in many cases, it can result in significant improvements in service, technology and cost-effectiveness and can be incredibly beneficial to your business in the long run. Companies should carefully evaluate their options and consider the long-term benefits of switching MSPs.

If you need guidance about any step of the process and would like to learn about how Pronet Technology can help both manage your IT systems and improve your business’ Cyber Security measures, give us a quick call and we’ll have a chat!

Cybersecurity, Data Recovery, MSP

Is my company’s data recovery system fail-proof?

Is my company’s data recovery system fail-proof?

Have you ever lost important data due to a system failure and wondered if your data recovery system is fail-proof? Losing valuable data can be a frustrating and emotional experience, so it’s important to ensure that your data recovery system is reliable and effective.

When a company loses data that can be recreated or easily regathered, then data loss might not be a major issue for your business, but when data critical to your business is lost and unable to be reobtained quickly, this can cause devastating problems for your business, including possible fines.

Some business owners have the idea that they live in an area safe from disasters, or they’ve never had a disaster, so they don’t need to invest in a disaster recovery plan for their business. For those business owners or stakeholders, it’s time to start rethinking what disaster recovery means.

When something goes wrong on one of your or your employees’ devices, or even in your IT system infrastructure, a strong recovery plan can mean the difference between getting back up and running in minutes or struggling to recover your information for days, weeks or ever. 

What Constitutes a Disaster?

A disaster doesn’t just have to be natural, like a fire, flood, cyclone or earthquake. In business, disaster also includes ones caused by human error, like an employee failing to save a document or clicking a phishing link. Data backups and recovery in your business means protecting your business from human error, corrupted files, fraud, ransomware, Cyber Security breaches, IT system failures and power outages.

Importance of a Disaster Recovery Plan

Other than protecting your business and its long-term operations, having a disaster recovery plan is important for many other reasons, including:

  • Protecting your business’ data
  • Protecting sensitive information of customers
  • Protecting your business’ reputation
  • Removing longevity worries and allowing your business to focus on more important matters
  • Cost-effective as it reduces possible financial loss and business disruption

The 3-2-1 Backup Rule

If you are not relying on an external provider to look after your systems and data recovery, businesses should use the 3-2-1 rule. All precious data should be stored 3 times, once on the original data storage place, like your computer, and then on two other different technologies, like on disks and the cloud.

Why do backups fail?

  • Your backup software didn’t work
  • There’s not enough space on the storage device for the backup
  • The backup didn’t cover the entire device
  • Backups are done manually, not automatically
  • The computer or storage device was not on when the automatic backup was scheduled
  • Files were lost before the backup was created

Backup tips

Here are some tips to determine whether your data recovery system is fail-proof.

Firstly, consider the type of data recovery system you have in place. If you’re relying on a basic backup system like an external hard drive or USB drive, it may not be enough to protect against all types of data loss. These systems can also fail, so it’s important to have a backup of your backup or consider using a more sophisticated data recovery system.

Secondly, consider how often you’re backing up. If you’re only backing up your data occasionally, such as once a week or once a month, you may be at risk of losing important data that was created or modified since your last backup, so if you received a large amount of customer data or analytics during that time, it’s all gone. Ensure your backup system runs automatically regularly so you don’t have to worry about forgetting to back up your data.

Thirdly, test your data recovery system regularly. It’s important to ensure that your data recovery system is actually working and can recover your data in the event of a system failure. Test your backup and recovery processes regularly and ensure you can restore all of your important data.

Fourthly, consider using cloud-based backup and recovery systems. These systems are designed to be highly reliable and secure and can protect against all types of data loss, including natural disasters, theft and cyberattacks. They also allow you to access your data from anywhere, at any time, making it easy to recover your data in the event of a system failure.

How an MSP helps

Your managed service provider should offer data continuity as a service and it is a service you should most certainly be using. The MSP will regularly back up your data and test these backups to ensure your business will be back up and running no matter what happens.

Pronet Technology’s disaster recovery solution provides several layers of redundancy to ensure that your essential data is backed up and recoverable. Our backup systems are also regularly ‘stress tested’ so that we can ensure your backups are ready and able to function in a real situation.

Ensuring that your data recovery system is fail-proof is essential for protecting your valuable data. Consider the type of backup system you’re using, the frequency and reliability of your backups, regularly test your data recovery system and consider using a cloud-based backup and recovery system. By taking these steps, you can ensure that your data is safe and secure and that you won’t have to worry about losing important data due to a system failure.

Businesses are full of data and while this data may not be 100 per cent safe from threats and losses, as long as you’re prepared for such emergencies, you will be able to pick up and keep business moving.

Like anything in the IT industry, risks and solutions are constantly changing, so keep up to date with different strategies to incorporate into your data recovery plan. Contact your MSP to see how they are adequately keeping your data safe and to see if there is anything else your business can do to keep itself safe.

IT Support, Managed IT Services, Strategy

What would be the true cost of disaster to my business if my IT failed?

What would be the true cost of disaster to my business if my IT failed?

As a business owner myself, I know the importance of keeping my business’ IT systems running smoothly, which I’m sure you are also aware of in your own company, but have you ever thought about the true cost of a disaster if your IT systems fail? The truth is that it can be catastrophic.

Imagine your business losing all of its data or being unable to access critical systems for a prolonged period. The impact on your business can be devastating, resulting in lost revenue, damage to your reputation and even the closure of your business.

So, what is the true cost of a disaster for your business if your IT fails? Measuring the cost of failure is complicated as there are so many different areas that factor into this, like direct costs and indirect costs.

Direct costs include costs of repairs or replacements of damaged hardware and software, as well as any business interruption. There is a range of indirect costs that IT system failures can create that can actually be higher than the direct costs. Let’s take a look at some of these:

Lost Revenue

The first factor people generally think of when they think of costs is lost revenue. Lost revenue occurs when a business is unable to continue normal business operations which can be incredibly devastating for businesses who heavily rely on technology. If your IT systems are down, your business may not be able to operate at full capacity, resulting in lost revenue.

Downtime also creates impatient customers and if other stores are selling similar products, customers will go there instead, to which they may find they like that store better, and therefore may continue using their products or services instead. Businesses need to understand the lifetime value of lost customers and when IT failures can cause your business to seem unreliable, this can tarnish the business’ reputation and therefore, lose customers.

The exact lost revenue from unplanned system outages depends on the type of outage and the size of your business. For a small independent store, an IT outage could result in no card payments for a few hours, leaving you relying only on cash — which not many people have on them these days. This is even more devastating for businesses that rely on every sale to stay afloat.

To calculate potential annual lost revenue, you can use a simple formula:

Lost Revenue = (G/T) x I x H

G = gross annual revenue

T = total annual business hours

I = percentage of revenue lost during an outage

H = number of annual outage hours

Reputation Damage

An indirect cost that occurs if your business experiences a significant IT failure can be a damaged reputation. Reputational damage occurs when customers and other stakeholders lose confidence in the organisation’s ability to effectively manage risks and protect their interests. Suppliers may also be hesitant to work with a business that has suffered a data breach, leading to potential supply chain disruptions and delays. If you’ve noticed the business’ reputation has been damaged, an entire marketing campaign may be needed to repair this, further incurring your business costs.

Customers may lose trust in your ability to provide reliable services or products, resulting in lost sales, and, as mentioned, lost customers occur when customers become frustrated with the disruption that occurs to businesses to which they then switch to a competitor, resulting in lost revenue.

Recovery Costs

Another direct cost associated with IT failures is the cost associated with fixing the issues. In the event of a disaster, you may need to hire IT professionals to restore your systems. This can be a costly process, especially if you need to pay for emergency services or if you don’t have a managed service provider.

Part of this also includes recovering or repurchasing hardware and software or services, which can differ in their severity. For example, a company’s email server not working is less severe than customers being unable to place orders. In this way, it’s the exact nature of the loss or outage that will determine the costs.

A factor that many people don’t think of are the costs surrounding overtime to catch up on missed work during downtime. Not only that, but IT failures may have forced your staff to keep paper records of transactions or notes during a system outage, which then need to be manually input when systems go online again, leading to overtime and other labour costs.

IT failures can also cause your staff to miss deadlines or follow through on contractual obligations with projects, meaning more money will be spent on projects that should have already been finished or you will have to reimburse customers.

Data Loss

Direct losses also include losing data, which has an even bigger impact on your business than the loss of an application or service. Data loss can be permanent and can have financial and legal implications beyond the direct losses on your company. The costs surrounding data loss can even lead to the closure of a business. Data loss ties into every other factor on this list and has a direct link to cyber threats like phishing, malware and ransomware. If your IT systems failed and cybercriminals had easy access to your network and data, this can also lead to ransom demands or costs related to recovering lost data.   

Legal Costs

Depending on your industry, you may be subject to legal or regulatory requirements that mandate the protection of sensitive data. SMEs that suffer a data breach can face lawsuits and government fines, especially if they’re not in compliance with data protection laws. These legal battles can be expensive and time-consuming, and can also cause damage to your reputation.

Time and Productivity Loss

If your IT systems are down, your employees may not be able to work as efficiently. This can result in lost productivity and increased costs.

A Dunn & Bradstreet survey found that 59 per cent of Fortune 500 companies experience 1.6 hours of downtime per week or more. If this is a company-wide failure that prevents all employees from working and that company has 5,000 employees, with an average labour cost of $30 per hour, the labour downtime for that week is $240,000 in lost productivity. Per year, that’s $12,480,000. Even if you had one-thousandth of that amount, that’s still $12,480 per year just for outages.

In 2004, Gartner led a survey that found the average hourly cost of downtime for a mid-sized company was $42,000. They conducted the survey again in 2014 and this number had risen to $300,000 per hour. If they do the survey again next year, who knows how high this figure will have increased.

Keep in mind that this varies by industry, with financial organisations losing the highest amounts for every hour of downtime and these averages are heavily skewed by large organisations. In a recent survey of IT managers, only 20 per cent of companies had costs higher than $12,000 per hour.

Emotional Toll

Continued downtime, while affecting employee productivity, also affects morale, as when overtime is needed, this means more time away from families and their hobbies, and if this happens too often, staff will start looking for a new job. 

IT failures and data loss also cause immense stress and anxiety for both business owners and employees. Cyberattacks that cause important business information to be lost, like customer details, financial information and inventory records can feel like a personal attack, especially when you’ve put so much time and effort into building your business. Disaster carries with it an emotional toll that takes a long time to recover from.

How to reduce the costs of a disaster to your business’ IT systems

So, what can you do to mitigate the risks of a disaster and protect your business? The answer is to invest in a comprehensive IT support plan that includes disaster recovery and business continuity. This type of plan can help ensure that your critical systems are backed up and can be restored quickly in the event of a disaster, and will help you and stakeholders understand how affected your business will be if anything occurs and also give you a path forward for how to reduce these risks.

In addition to disaster recovery, your IT support plan should include regular system maintenance, security updates and proactive monitoring to prevent issues before they occur. Partnering with an IT service provider that specialises in data security can also be a wise investment. These providers can help identify vulnerabilities in your system and implement security measures to protect your business from data loss. They can also provide ongoing support and monitoring to ensure that your systems are secure and up-to-date.

It’s also important to educate your employees about data security and implement security measures such as firewalls, antivirus software and multi-factor authentication, as well as by implementing the Australian Government’s recommended Essential Eight Cyber Security measures. By investing in a comprehensive IT support plan, you can help minimise the risk of a disaster and protect your business from the potentially catastrophic costs of an IT failure.

There’s no point in pretending your IT systems will never fail. Over the years of using a personal computer, we all know that’s not possible, and this is the same for IT systems in business landscapes. No organisation will experience no downtime, but as long as practices are followed that keep downtime to a minimum, then you can feel reassured that everything will be okay in the long run.

An IT service provider can be monumental in helping with preventing risks from occurring within your business. Your business probably already has one, but make sure you’re constantly keeping in communication with them to ensure they’re properly looking after your business’ interests.

If your business is not with a provider or you’re looking to switch, give us at Pronet a call to see if we’re the right fit for you.