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Cybersecurity, IT Support, Technology

Why Should My Business Use Penetration Testing?

Why Should My Business Use Penetration Testing?

Businesses of all sizes face a variety of security threats that can compromise their sensitive data and cripple their operations. To ensure protection against cyberattacks, organisations must adopt proactive measures. One such measure is penetration testing, a vital component of a comprehensive security strategy.

Why should my business use penetration testing?

In an era where cyberattacks are rampant, it’s crucial to take pre-emptive action to identify vulnerabilities in your systems before malicious actors exploit them. Penetration testing, also known as ethical hacking, allows you to simulate real-world attack scenarios and uncover weaknesses that could be leveraged by cybercriminals. By proactively identifying and patching vulnerabilities, you can prevent costly breaches and protect your valuable business assets.

Benefits of Penetration Testing

Comprehensive Security Assessment

An effective penetration test provides a thorough evaluation of your organisation’s security posture. It goes beyond basic vulnerability scanning and examines the resilience of your network, applications and infrastructure. By emulating the techniques used by real attackers, penetration testing uncovers hidden weaknesses that may otherwise go unnoticed.

Early Detection of Vulnerabilities

Identifying vulnerabilities at an early stage is crucial to mitigating potential risks. Penetration testing allows you to detect weaknesses in your systems before they can be exploited. This enables you to address vulnerabilities promptly, reducing the window of opportunity for attackers and minimising potential damage.

Protection of Customer Data

Businesses have a responsibility to protect the personal information entrusted to them and the large amounts of data they hold. A single data breach can lead to severe reputational damage and legal repercussions. Penetration testing assists in identifying vulnerabilities that could expose sensitive customer data, allowing you to then implement the necessary safeguards and ensure compliance with data protection regulations.

Proactive Approach to Security

Taking a proactive stance towards security is important in the ever-evolving threat landscape. Penetration testing allows you to stay one step ahead of potential attackers. By regularly conducting tests and addressing vulnerabilities, you demonstrate a commitment to strong security practices, giving your customers, partners and stakeholders confidence in your business.

Validation of Security Controls

Implementing security controls and measures is not enough if they are not effectively tested and validated. Penetration testing provides an opportunity to assess the effectiveness of your security controls and determine their vulnerability to various cyber threats. This allows you to fine-tune your defences and ensure they are capable of withstanding real-world threats.

Cost Savings in the Long Run

While investing in penetration testing may seem like an added expense, it is a wise investment that can save your business substantial costs in the long run. By proactively addressing vulnerabilities, you mitigate the risk of data breaches, system downtime, legal fines and loss of customer trust. The cost of remediation and recovery from a breach far outweighs the expenses that come with conducting regular penetration tests.

These days where cyber threats are constantly in the news, businesses must take proactive measures to safeguard their data, systems and reputation. Penetration testing offers a powerful solution to identify vulnerabilities before they can be exploited by malicious actors. By conducting regular penetration tests, businesses can enhance their security framework, protect sensitive customer data and demonstrate a commitment to robust security practices.

Investing in penetration testing is an investment in the long-term success and resilience of your business. It allows you to stay one step ahead of potential attackers, detect vulnerabilities early and save costs associated with data breaches and recovery efforts. So, why should your business use penetration testing? The answer is simple: to fortify your defences, protect your valuable assets and ensure the trust and confidence of your customers.

FAQs about Penetration Testing

  • What is penetration testing?

Penetration testing is a proactive security assessment technique that simulates real-world attacks on a company’s network, systems or applications. It aims to identify vulnerabilities and weaknesses that could be exploited by malicious actors.

  • How often should penetration testing be conducted?

The frequency of penetration testing depends on various factors, such as the nature of your business, industry regulations and the level of risk you face. Generally, it is recommended to conduct penetration testing at least once a year or whenever significant changes are made to your systems or infrastructure.

  • Can’t we rely on automated vulnerability scanners instead?

While automated vulnerability scanners have their place in a security strategy, they cannot replicate the ingenuity and creativity of human attackers. Penetration testing involves skilled ethical hackers who employ manual techniques to uncover complex vulnerabilities that automated scanners might miss. It provides a more comprehensive assessment of your security systems.

  • Will penetration testing disrupt our business operations?

Penetration testing is carefully planned and executed to minimise disruptions to your business operations. Ethical hackers work closely with your organisation to ensure that testing is conducted at convenient times and in a controlled manner. They prioritise the security of your systems while minimising any potential impact on day-to-day activities.

  • How long does a penetration test typically take?

The duration of a penetration test varies depending on the size and complexity of your systems. It can range from a few days to several weeks. The ethical hacking team will provide you with a clear timeline and keep you informed throughout the process.

  • What happens after the penetration test is completed?

After the penetration test is completed, you will receive a detailed report outlining the vulnerabilities identified, their potential impact and recommended remediation actions. This report serves as a valuable roadmap for improving your security posture. The ethical hacking team can also provide guidance and support in implementing the necessary measures to address the identified vulnerabilities.

Cybersecurity, MSP, Strategy, Technology

How is DNSProtect beneficial for my business?

How is DNSProtect beneficial for my business?

Businesses of all sizes face numerous Cyber Security threats. From malware attacks to phishing scams, cybercriminals are constantly coming up with new techniques to exploit vulnerabilities and compromise sensitive data. As a business owner, it is crucial to prioritise the security of your network and protect your valuable assets.

A strong DNS (Domain Name System) protection solution is key to securing your network. At Pronet Technology, we use something called DNSProtect, which is a powerful tool that provides an additional layer of security for your business, shielding it from various online threats.

DNSProtect is a defensive system that prevents Cyber Security threats. It’s a way for employers to restrict what employees access on the go, when not connected to the network in the office. Essentially, if a website has something potentially dangerous within it, DNS filtering blocks the user from visiting the site. It’s a zero-trust solution that leaves no room for chance.

What is a Domain Name System?

A Domain Name System (DNS) is a service for accessing a networked computer by its name instead of its IP address, kind of like a contact list of the Internet.

Basically, users access information through domain names, like pronet.com.au, but web browsers interact through Internet Protocol (IP) addresses. The DNS then translates these domain names to IP addresses so the browser can load the Internet resource for you to access. The entire process takes milliseconds.

As of 2023, there are over 628.5 million domain names registered.

How is DNSProtect beneficial for my business?

When it comes to safeguarding your business, DNSProtect offers a wide range of benefits that are worth considering.

Enhanced Network Security and Protection

With DNSProtect, your business can fortify its network security and protect it from various cyber threats. By filtering and blocking malicious websites, phishing attempts and malware-infected domains, DNSProtect acts as a proactive shield for your network. It prevents users within your organisation from unknowingly accessing harmful content, gives you insight into the types of threats that might impact your network and ensures a safer online environment.

Prevention of Data Breaches

Data breaches can have devastating consequences for any business, leading to financial loss, reputational damage and legal repercussions. DNSProtect significantly reduces the risk of data breaches by blocking unauthorised access to malicious websites or servers that may attempt to steal sensitive information. By proactively preventing data breaches, you can maintain the trust of your customers and stakeholders.

Mitigation of Downtime and Productivity Loss

Cyberattacks can result in significant downtime, disrupting your business operations and causing productivity loss. DNSProtect plays a crucial role in minimising the impact of such attacks by blocking access to malicious domains that host malware or initiate distributed denial-of-service (DDoS) attacks. DNSProtect helps your business maintain productivity and efficiency by ensuring uninterrupted access to legitimate websites and resources by blocking time-waster websites.

Protection against Phishing Attacks

Phishing attacks continue to be a prevalent threat to businesses. These attacks typically involve the impersonation of reputable entities to deceive individuals into revealing sensitive information such as login credentials or financial details. While you still might receive phishing emails, if an unaware employee clicks on a malicious link, DNSProtect detects and blocks the known phishing domain, preventing the employee from falling victim to these fraudulent schemes and protecting your business from potential financial losses and compromised data.

Filtering of Inappropriate Content

Inappropriate content can pose risks to your business, affecting employee productivity, tarnishing your brand image and potentially leading to legal issues. DNSProtect enables you to enforce content filtering policies, restricting access to websites that contain explicit or inappropriate content. By creating a safer and more professional online environment, DNSProtect helps you maintain direct control over how your network and devices are used and uphold your company’s values.

Increased Visibility and Control

DNSProtect provides you with increased visibility and control over your network traffic and the types of sites and applications used by employees. By monitoring DNS queries and identifying suspicious activities, it allows you to detect and respond to potential security incidents promptly. With comprehensive reporting and analytics, you can gain insights into your network’s behaviour, identify potential vulnerabilities and make informed decisions to enhance your overall security position.

Cost-Efficiency and Ease of Implementation

Implementing DNSProtect is a cost-effective security measure for your business. It does not require costly hardware investments or extensive training for your IT team. DNSProtect is designed to be easy to implement, with user-friendly interfaces and straightforward configuration options. This means that you can quickly integrate DNSProtect into your existing network infrastructure without significant disruptions or financial burdens.

Protection for Remote Workers

In today’s flexible work environment, where remote work is increasingly common and will continue to be in the future, DNSProtect offers crucial protection for your remote workforce. It ensures that employees connecting to your network from outside the office are safeguarded against online threats, regardless of their location. By extending security measures to remote workers, DNSProtect strengthens your overall Cyber Security and reduces the risk of network breaches.

Compliance with Data Protection Regulations

In an era of stringent data protection regulations, businesses must ensure they meet compliance requirements. DNSProtect contributes to your compliance efforts by providing an additional layer of security that helps protect sensitive data and prevent unauthorised access.

Seamless Scalability

As your business grows, your network requirements evolve accordingly. DNSProtect offers seamless scalability, allowing you to adapt to changing needs without compromising security. Whether you have a small business with a handful of users or a large enterprise with complex network infrastructure, DNSProtect can accommodate your expansion plans and continue to provide reliable protection at any scale.

Ensuring the security of your business is non-negotiable. DNSProtect can help with this as it provides network security, prevents data breaches, protects against phishing attacks and filters inappropriate content. Its ease of set-up, cost-effectiveness, scalability and compatibility with remote work environments makes it a powerful solution for businesses of all sizes.

Don’t wait until a cyberattack compromises your business. Protecting your business is not just about the financial aspect — it’s about safeguarding the livelihoods of your employees, maintaining your reputation and ensuring the trust of your customers.

FAQs about DNSProtect

  • How does DNSProtect work?

DNSProtect works by analysing DNS queries made by users within your network. It compares these queries against a comprehensive database of known malicious domains, phishing websites and other threats. When a user attempts to access a potentially harmful domain, DNSProtect blocks the connection, preventing you from accessing the malicious site.

  • Can DNSProtect slow down my network?

No, DNSProtect is designed to operate efficiently and has minimal impact on network performance. With its optimised algorithms and infrastructure, DNSProtect ensures that DNS resolution occurs swiftly and seamlessly, without causing noticeable delays or disruptions for users.

  • Can DNSProtect prevent all cyber threats?

While DNSProtect provides robust protection against a wide range of cyber threats, it is important to note that no security solution can offer a 100 per cent guarantee. DNSProtect significantly reduces the risk of attacks by blocking access to known malicious domains and implementing proactive security measures.

  • Is DNSProtect suitable for small businesses?

Absolutely! DNSProtect is an ideal solution for businesses of all sizes, including small and medium-sized enterprises. Its ease of implementation, cost-effectiveness and scalability make it a great choice for organisations with limited resources seeking powerful network security measures.

  • Can DNSProtect be used in conjunction with other security solutions?

Yes, DNSProtect can be seamlessly integrated with other security solutions to create a layered defence strategy. By combining DNSProtect with firewall systems, antivirus software and intrusion detection systems, you can enhance your overall security framework and ensure comprehensive protection against diverse cyber threats.

  • Is DNSProtect suitable for industries with strict compliance requirements?

Yes, DNSProtect’s ability to block malicious domains and protect sensitive data makes it an excellent choice for industries with strict compliance requirements, such as healthcare, finance and e-commerce. It also contributes to complying with regulations like The Privacy Act.

Cybersecurity, IT Support, MSP, Strategy, Technology

Why a Quarterly Business Review is important

Why a Quarterly Business Review is important

In our rapidly evolving business landscape, staying ahead of the competition requires constant adaptation and optimisation. As a business owner, you need to regularly assess your operations, identify areas for improvement and develop strategies to drive growth. This is where a QBR (Quarterly Business Review) from an MSP (Managed Service Provider) comes into play

What is a QBR?

A QBR is a comprehensive review conducted by an MSP, usually every quarter, to evaluate the performance, progress and alignment of your business objectives with the implemented IT strategies. It goes beyond simply analysing data and metrics; it is an opportunity to discuss challenges, uncover opportunities and strengthen the relationship between you and your MSP. Smaller businesses may only receive a QBR once or twice a year but ask your MSP what their processes are around this.

A QBR is not just a mundane business review; it holds significant emotional weight. It evokes feelings of security, reassurance and confidence in the path your business is taking. Knowing that experts are analysing your performance, identifying areas of improvement and providing guidance instils a sense of trust and peace of mind.

The QBR experience is an opportunity to have open, honest conversations about challenges, fears and aspirations. It allows you to express your concerns and receive personalised recommendations tailored to your specific circumstances. The empathetic approach of the MSP, coupled with active listening and understanding, creates an emotional connection that transcends the usual business-client relationship.

Components of a QBR

  • Infrastructure Assessment: The MSP assesses the client’s network, hardware, software and other technology infrastructure components. This evaluation helps identify any potential vulnerabilities, outdated systems or areas that require optimisation.
  • Performance Analysis: The MSP reviews the client’s technology performance metrics, such as network uptime, response times and system utilisation. This analysis helps identify bottlenecks, areas of improvement or potential risks.
  • Security Evaluation: The MSP examines the client’s security posture, including Cyber Security measures, data protection practices and compliance adherence. This assessment helps identify any vulnerabilities or areas where security can be enhanced.
  • Service Level Agreement (SLA) Review: The MSP reviews the SLA with the client, ensuring that the agreed-upon service levels are being met. This includes evaluating response times, issue resolution and overall customer satisfaction.
  • Future Planning and Recommendations: Based on the assessment findings, the MSP provides recommendations and strategic guidance to the client. This may include suggestions for technology upgrades, process improvements, security enhancements or cost optimisation measures.

The Importance of a QBR from an MSP

A QBR from an MSP holds significant importance for businesses of all sizes. Let’s delve into some key reasons why a QBR is crucial:

Gaining a Holistic View of Your Business

A quarterly business review provides you with a comprehensive overview of your company’s performance during a specific period. It does this by analysing various aspects, including financial performance, operational efficiency, customer satisfaction and employee productivity. By assessing these critical areas, you can identify strengths, weaknesses and areas for improvement. It allows you to identify what areas of your business are excelling and which ones require attention. By recognising your strengths, you can leverage them to gain a competitive advantage. Additionally, addressing weaknesses helps you minimise risks and enhance overall performance.

Uncovering Growth Opportunities

Through a QBR, an MSP can identify untapped growth opportunities that may have gone unnoticed. Analysing market trends, customer feedback and industry benchmarks can provide valuable insights into new markets, product enhancements and innovative strategies to drive business growth.

Enhancing Collaboration and Alignment

A QBR fosters collaboration and alignment within your organisation. By involving key stakeholders, such as department heads and senior management, in the review process, you can ensure that everyone is on the same page regarding goals, challenges and strategies. This collaborative approach promotes a unified vision and encourages teamwork.

Optimising Operational Efficiency

Identifying inefficiencies in your operations is vital for streamlining processes and maximising productivity. An MSP conducting a QBR can analyse your workflows, technology infrastructure and resource allocation to pinpoint areas where improvements can be made. By optimising operational efficiency, you can reduce costs, enhance customer service and achieve better overall performance.

Strengthening IT Infrastructure

A robust IT infrastructure is essential for business success in today’s digital age. A QBR from an MSP can evaluate your current IT systems, Cyber Security measures and data management practices. They can identify vulnerabilities and recommend solutions to enhance your IT infrastructure’s reliability, security and scalability.

Strategic Planning and Risk Mitigation

A QBR enables you to develop effective strategic plans and mitigate potential risks. By examining market trends, competitive landscape and emerging technologies, an MSP can help you formulate strategies that align with your business goals. Additionally, they can identify risks and provide proactive measures to minimise their impact.

Strengthens the Relationship with your MSP

A QBR serves as a bridge between you and your MSP. It fosters open communication, collaboration, and a deeper understanding of your unique business needs. This strengthened partnership allows the MSP to provide tailored solutions and support, ensuring your business thrives. When your MSP invests time and effort in conducting a QBR, it also demonstrates its commitment to your success. The personalised attention, proactive approach and customised recommendations leave you feeling valued and supported, leading to higher client satisfaction and long-term loyalty.

Learning your Business’ Technology Score

When an MSP completes a QBR for your business, oftentimes, you will receive a technology score. The concept of a technology score can vary depending on the specific MSP or service provider you are working with. It is not a universally standardised metric, but rather a subjective evaluation conducted by the MSP based on various factors related to your business’s technology infrastructure and performance.

The technology score typically reflects the MSP’s assessment of your business’s overall technology health, efficiency and alignment with industry best practices. It may consider factors such as:

  • Infrastructure: The MSP evaluates the robustness and scalability of your network, servers, storage and other hardware components. They assess whether your infrastructure meets the requirements of your business operations and future growth.
  • Security: The MSP examines your Cyber Security measures, including firewalls, antivirus software, data encryption, access controls and employee training. They look for potential vulnerabilities and weaknesses in your security posture.
  • Software and Applications: The MSP reviews the software and applications you use, assessing their relevance, performance and integration capabilities. They may consider factors such as licencing compliance, software updates and utilisation efficiency.
  • Performance and Reliability: The MSP evaluates the performance and reliability of your technology systems, including network uptime, response times and system availability. They may analyse historical data and metrics to identify areas for improvement.
  • IT Governance and Processes: The MSP assesses your IT governance structure, policies and processes. This includes evaluating IT documentation, change management practices, backup and disaster recovery plans, and adherence to industry standards.

Based on these factors, the MSP assigns a technology score to provide you with an indication of how well your business’s technology environment is performing and where improvements can be made. The score may be presented as a numerical value, a rating scale or a qualitative assessment, depending on the MSP’s methodology.

A QBR from an MSP is a critical component for achieving business success. It provides a holistic view of your organisation, uncovers growth opportunities, enhances collaboration, optimises operational efficiency, strengthens IT infrastructure and facilitates strategic planning and risk mitigation. By regularly conducting QBRs, you can stay ahead of the competition, adapt to market changes and drive growth. Remember to involve key stakeholders, seek a reliable MSP and embrace the insights and recommendations provided through the QBR process.

It’s important to note that each MSP may have its own methodology for calculating the technology score, so the specific details may vary. It’s best to consult with your MSP directly to understand how they determine and interpret the technology score for your business.

FAQs about QBRs

  • What is the purpose of a QBR?

A QBR aims to evaluate your business performance, identify improvement areas and develop growth strategies. It provides a comprehensive analysis of your operations and fosters collaboration within your organisation.

  • How often should QBRs be conducted?

Quarterly QBRs are typically recommended, as they provide a balanced frequency for evaluation and allow for timely adjustments. However, the frequency can be adjusted based on your business needs and industry dynamics.

  • Who should be involved in the QBR process?

A QBR should involve key stakeholders from different departments within your organisation. This includes senior management, department heads and individuals responsible for key areas such as finance, operations, marketing, HR and IT. By involving a diverse range of perspectives, you can ensure comprehensive insights and foster collaboration.

  • How long does a QBR typically take?

The duration of a QBR can vary depending on the size and complexity of your business. Generally, it can range from a few hours to a full day. It is important to allocate sufficient time to thoroughly discuss each aspect of the review and develop actionable plans.

  • What outcomes can I expect from a QBR?

A QBR can deliver several valuable outcomes for your business. These include a clear understanding of your business performance, identified growth opportunities, actionable recommendations for improvement, enhanced collaboration and aligned strategic plans. It also provides an opportunity to address any concerns or challenges faced by your organisation.

Cybersecurity, Essential Eight, Strategy, Technology

Why you should implement Application Control within your business

Why you should implement Application Control within your business

In today’s digital world, businesses of all sizes are increasingly reliant on software applications to streamline their operations, enhance productivity and interact with customers. This dependence on so many applications, however, also exposes organisations to various Cyber Security risks.

To help mitigate these risks, a powerful tool to protect businesses from cyber threats is application control. This provides direct control over the applications running on an organisation’s networks.

What is Application Control?

Application Control is only allowing approved applications to run on systems to prevent malicious software from running. Unlike traditional antivirus software which focuses on identifying and blocking malware, application control software takes a proactive approach by explicitly only allowing authorised applications to run. By enforcing strict control policies, this software ensures that only approved applications can be executed, reducing the possibility of attacks and minimising the risk of unauthorised access, data breaches and malware infections.

Essential Eight is a list of eight security strategies that the Australian Cyber Security Centre (ACSC) believes will provide a strong foundation for Cyber Security, and the framework is highly recommended by the government for businesses to implement. The first measure listed in Essential Eight is application control, showing just how effective it can be in protecting your business from cyberattacks. Keep in mind, though, that application control should not be the only Essential Eight strategy your business implements, and along those lines, Essential Eight should not be used in isolation to protect your organisation.

Key Benefits for Businesses

Preventing Unauthorised Software

One of the primary advantages of application control is its ability to prevent unauthorised software from being installed and used. By creating whitelists of approved applications, businesses can restrict employees from running potentially harmful or unverified software. This proactive approach reduced the risk of introducing malware or malicious code into the network, safeguarding sensitive data and intellectual property.

Minimising Vulnerabilities

Cybercriminals often exploit vulnerabilities in outdated or unpatched applications to gain unauthorised access to systems. Application control software can help businesses by monitoring and managing application versions and updates. By ensuring that all applications are up to date, businesses can reduce the likelihood of successful attacks through known vulnerabilities.

Enhancing Compliance

In highly regulated industries, like finance and healthcare, compliance with industry standards and data protection regulation is critical. Application control helps businesses meet these requirements by enforcing security policies and restricting the use of non-compliant applications. By maintaining a secure and compliant software environment, organisations can avoid hefty fines, legal implications and reputational damage.

Streamlining Incident Response

In the event of a security incident or breach, application control plays a vital role in incident response. By controlling the software environment, organisations can quickly identify and isolate compromised applications, limiting the impact of the incident and preventing its movement within the network. The ability to enforce restrictions and block unauthorised applications aids in containing the breach and restoring normal operations promptly.

Challenges of Implementing Application Control

While application control software offers several benefits for enhancing Cyber Security, there are some potential inconveniences associated with its implementation. It is important to consider these factors to ensure that businesses can strike a balance between security and operational efficiency.

Administrative Burden: Implementing application control software requires significant effort and ongoing maintenance. Creating and managing whitelists of approved applications can be time-consuming, especially for large organisations with a wide range of software dependencies. Regular updates and adjustments to application control policies may also require extensive coordination among IT teams and various business departments.

Compatibility and Integration Challenges: The software used for application control must be compatible with the diverse range of applications used within an organisation. Ensuring seamless integration with existing systems and workflows can be complex, particularly when dealing with legacy applications or custom-built software. Compatibility issues may require additional configuration or customisation, leading to delays and potential disruptions.

False Positives and False Negatives: Application control software relies on accurate identification and classification of applications to determine their status (allowed or blocked). However, false positives (legitimate applications mistakenly identified as unauthorised) and false negatives (potentially malicious applications not identified) can occur. False positives can disrupt operations, while false negatives may lead to security breaches. Regular monitoring and fine-tuning of application control policies are necessary to minimise these issues.

User Experience and Productivity Impact: Overly restrictive application control policies can result in reduced user productivity and frustration. If legitimate applications are mistakenly blocked or unauthorised applications are allowed to run, employees may encounter obstacles in performing their tasks efficiently. Striking a balance between security controls and user experience is crucial to maintain productivity while ensuring a secure security posture.

Impact on Innovation and Flexibility: Application control may sometimes get in the way of trialling new or emerging technologies within an organisation. Strict control policies may limit the ability to experiment with new applications or tools, potentially hindering innovation and agility.

Increased Dependency on Updates and Patching: Application control software relies on accurate information about application versions and updates to maintain security. Businesses need to stay vigilant in ensuring that they promptly apply patches and updates to both the application control software itself and the applications it monitors. Not doing this can introduce vulnerabilities or can prevent the control measures from functioning properly.

Sandboxing

One of the biggest concerns with application control is the need to test any updates or new applications through what is called, sandboxing, before it can be installed on the organisation’s systems. This generally takes about 24 to 48 hours, but you might find that some enterprise organisations, like banks, sandbox for up to a month to test for any threats before verifying the application.

Sandboxing each new application and update before using them in a business environment, while inconvenient for both staff and your managed service provider that needs to do this, is a critical practice that offers several benefits in terms of security, stability and risk mitigation.

Security Testing: Sandboxing allows you to test applications and updates in a controlled environment before installing them on your production systems. By isolating the software in a sandbox, you can observe its behaviour for potential security risks without putting your network and sensitive data at immediate risk. This helps identify and mitigate any vulnerabilities, malware or malicious activities associated with the application or update.

Risk Mitigation: Applications and updates can introduce unforeseen issues or conflicts with existing software or configurations. By sandboxing, you can assess the impact of these changes without jeopardising the stability and performance of your systems. Sandboxing enables you to identify and resolve compatibility issues, system conflicts or unexpected behaviour before implementing the software.

Protection against Malware: Malicious software, such as viruses, ransomware or Trojans, can infiltrate your network through compromised applications or updates. By sandboxing, you can run these potentially malicious software packages in an isolated environment, preventing them from infecting your actual systems.

Testing Application Performance: Sandboxing allows you to assess the performance and resource requirements of applications and updates. By monitoring their behaviour in an isolated environment, you can determine the impact on system resources, such as CPU, memory or disk usage. This evaluation helps you understand the application’s performance characteristics and ensure that it meets your business requirements without negatively impacting your production systems.

Compliance and Regulatory Requirements: Many industries have specific compliance and regulatory requirements that require thorough testing and validation of applications and updates. By sandboxing and evaluating software in a controlled environment, you can ensure that it meets the necessary security and compliance standards before introducing it into your production systems. This helps maintain data privacy, protect sensitive information and adhere to industry regulations.

What is ThreatLocker?

At Pronet, a software we implement within our clients’ systems to whitelist applications is ThreatLocker. It offers advanced features and capabilities to help organisations effectively manage and control the applications running on their networks. As a base, it employs a strong application whitelisting approach, allowing businesses to create a list of approved applications.

It also follows a zero-trust security model, meaning that it treats all applications as potentially untrusted until they are explicitly approved. This approach enhances security by ensuring that every application is thoroughly evaluated and authorised before execution, mitigating the risk of introducing malicious or unauthorised software.

ThreatLocker provides granular control over how applications interact with other areas of your IT systems, such as networks, files, folders and registries. This level of control allows businesses to fine-tune their security policies based on specific requirements. It allows organisations to enforce different access permissions and restrictions for different user groups or departments, enhancing security without impacting productivity.

The software also offers comprehensive reporting and auditing capabilities, providing visibility into application usage and security events. It allows businesses to generate detailed reports on application activities, policy violations and security incidents. ThreatLocker can integrate with other security solutions, such as antivirus software, firewalls and intrusion detection systems, to provide a layered defence strategy. This integration enables organisations to leverage multiple security measures and strengthen their overall Cyber Security framework.

Since ThreatLocker is a software Pronet uses, we know just how powerful it is and therefore, can recommend it.

In an era where cyber threats are a constant concern, businesses must prioritise Cyber Security measures to protect their assets, data and reputation. Application control software serves as a critical component in the overall Cyber Security strategy of businesses by allowing direct control over the software applications running on the network. By preventing unauthorised or potentially malicious applications from running, businesses can significantly reduce the risk of cyberattacks, data breaches and operational disruptions.

IT Support, Managed IT Services, MSP

Will my IT provider be held accountable if something goes wrong with my IT systems?

Will my IT provider be held accountable if something goes wrong with my IT systems?

As a business owner, it’s natural to worry about the accountability of your IT service provider if something goes wrong with your IT systems. After all, your IT infrastructure is crucial to the success of your business and any downtime or data loss can be catastrophic.

You probably have enough worry about the risks your company faces as it is, you don’t then want the added stress of thinking about the risks your managed service provider (MSP) faces. Knowing where the responsibility falls when you become a victim of a ransomware attack or other type of Cyber Security incident can be confusing.

Understanding MSPs

Managed Service Providers are external entities that specialise in providing IT services and support to organisations. Their primary goal is to ensure the smooth operation and security of a company’s IT systems. MSPs work on a subscription or contract basis, offering a comprehensive suite of services tailored to meet specific business needs.

MSPs play a crucial role in enhancing an organisation’s IT capabilities. By using their expertise and resources, businesses can offload certain IT functions to MSPs, allowing them to then focus on core business objectives. MSPs provide proactive monitoring, rapid issue resolution and strategic guidance, ensuring that IT systems align with business goals.

While MSPs offer valuable services and support, it is important to recognise that despite their expertise, MSPs cannot shoulder full accountability for your IT systems.

Limitations of MSPs in Taking Full Accountability

While MSPs offer valuable services, there are inherent limitations that prevent them from assuming full accountability for your IT systems. Understanding these limitations is vital for maintaining a realistic perspective and ensuring effective collaboration. Let’s explore some of the key reasons why MSPs cannot take complete responsibility.

Shared Responsibility Model

When engaging with an MSP, it is essential to establish a shared responsibility model. This model defines the division of responsibilities between the business and the MSP. While MSPs take charge of certain aspects like infrastructure management and proactive monitoring for reliability, businesses retain ownership of critical decisions, application management and user access controls. Therefore, the accountability for configuring and maintaining specific applications or ensuring user compliance remains with the organisation.

Limited Control over Infrastructure

Although MSPs play a crucial role in managing IT infrastructure, they often operate within the confines of the systems and technologies already in place. They may have limited control over the underlying infrastructure, which can impact their ability to implement certain changes or optimisations. Critical decisions regarding hardware upgrades, network architecture or data centre infrastructure typically require coordination and approval from the organisation’s management.

MSPs have their own tech stacks and baseline software and hardware that they require their clients to adopt. This is for several reasons; the MSP is familiar with running the infrastructure and can ensure it is working as it should, and these are the best recommendations the MSP can give their clients that will actively protect them or suit their budget. For example, while Cisco is a fantastic piece of software, it is also incredibly expensive. We have found that Sophos is also incredibly effective but at a much cheaper price point, so that’s what we implement within our clients’ businesses. If you don’t want to implement these, we usually won’t take you on as a client, but some MSPs will still work with you, and if you’ve ignored their recommendations, that’s on your business.

Cyber Security

Risk is an unavoidable factor that comes with running a business, but there are ways to mitigate these risks, hence why you work with an MSP in the first place. Another way to do this is to implement effective Cyber Security practices to protect yourself from the majority of cyberattacks. If your business refuses to implement these, the MSP will continue to pressure you to pursue these methods which can cause tension within the relationship. Your business should be implementing the recommendations of the MSP as if you did your research and are working with a reputable provider, they will have your best interests at heart rather than just pushing processes on you to make you spend money. Not only that but if you don’t implement effective Cyber Security strategies, you either won’t be eligible for Cyber Insurance or your current insurer won’t pay up.

When it comes to risks, failure often leads to blame. With Cyber Security though, there’s no question of if you will be hit by an attack, but when, as the majority of the time, breaches occur due to human error within your business, so your business can’t then blame the MSP. Employees should be paying close attention to what is happening on their devices and follow best practices. What the MSP should be doing is proactively monitoring your systems to then isolate the breach when it occurs and fix issues as soon as they happen. If they fail to do this, then you can hold them accountable until they fix the issue.

You should also be monitoring that your MSP is being diligent in reducing the liabilities within your business as well as their own if your business becomes exposed to an attack. MSPs should have strict internal Cyber Security policies and should demand the same from your business as a breach on your end can impact them.

MSPs cannot guarantee that nothing will go wrong with your IT systems. What an MSP does is implement mitigation measures to protect your business against the vast majority of risks out there and ensure that if something does occur, you can get operations back up and running. In that sense, there is no full accountability, other than a determination to fix issues at their root to mitigate threats in the future.

Choose a Reputable MSP

Businesses need to choose their managed service provider wisely and do some research about the provider to see if they are right for them. It’s crucial to understand your IT service provider’s track record. Check their references and read reviews online to get an idea of how they have handled issues in the past. Have they responded promptly and effectively to incidents, or have they been slow to act or unresponsive? This information can give you insight into how they will handle issues with your business’s IT infrastructure.

It is the responsibility of the MSP to use a proactive management approach when protecting your business’ systems and they must be regularly assessing their security systems as well as adding new measures to reduce both parties’ liability if an attack does occur. Cybercriminals are constantly testing new methods, so MSPs should be constantly learning and improving their defences. Make sure that your IT service provider has a clear process for reporting incidents and that they provide you with regular updates on their progress in resolving them. This communication is essential to ensure that you are fully informed of any issues and that your provider is working towards a solution.

As a business, you’re aiming to work with your MSP for as long as possible and to do that, you need to create a strategic relationship. This allows them to become invested in your business which then increases their dedication to ensuring your business is protected. The MSP should clearly be outlining their expectations of you and your expectations of them so that you both know what you are each responsible for. Doing this also allows the MSP to help plan your business’ technology and help you navigate as you grow as a business. They will take your ideas, goals and concerns as a company into consideration when they recommend software and hardware.

What Can You Do Now?

To help you understand if your MSP is doing right by your business, there are several areas you can assess them on.

  • How are they taking your concerns and needs into consideration?
  • How often are they meeting with your team to discuss priority items and long-term goals?
  • Have you experienced any additional, hidden fees outside of the MSP’s fixed costs?
  • Has the MSP been working on any projects/goals they outlined with your business?
  • Is the MSP showing you the results of their plans/actions?

If you’re truly concerned about whether your MSP will look after your business, make sure you’re asking them questions when you hear of new cyberattacks happening to other businesses to see how they are protecting yours.

The managed service provider you work with is there to look after you and if you have chosen a reputable one, they will do this with your best interests in mind. Accountability for your IT systems is on you though, as if you decide not to implement any of the recommendations the MSP is providing, then they are not to blame.

While MSPs cannot assume full accountability for IT systems, their collaboration with organisations remains essential for efficient operations and robust security.

IT Support, Managed IT Services, MSP

Why you should upgrade from Ad-hoc IT Support

Why you should upgrade from Ad-hoc IT Support

Running a small or medium-sized enterprise (SME) comes with its own set of challenges. One crucial aspect that SMEs often overlook is the need for reliable and professional IT support. In this digital age, technology plays a vital role in driving business growth and competitiveness, however, many SMEs resort to ad-hoc IT support, which can prove to be a risky choice. If your business relies heavily on its computers, SMEs should not rely on ad-hoc IT support and instead opt for managed service providers that provide a solid foundation for their IT infrastructure.

SMEs are the backbone of many economies, including Australia’s — according to the Australian Banking Association, 98 per cent of businesses in Australia are SMEs — and they contribute to job creation and innovation. These businesses operate with limited resources and often face tight budgets, however, neglecting proper IT support can hinder their growth potential. By investing in robust IT infrastructure and support, SMEs can unlock numerous advantages and stay competitive in their respective industries.

Ad-hoc IT Support: What is it?

Ad-hoc IT support, also known as break/fix support, refers to a reactive approach to addressing IT issues as they arise. Instead of having a structured plan and proactive measures in place, SMEs opt for ad-hoc support on a case-by-case basis. While this may seem like a cost-effective solution initially, it often leads to more significant problems down the line.

Ad-hoc IT support lacks a comprehensive strategy, making it difficult to manage and anticipate potential issues. It is primarily driven by reacting to problems rather than preventing them in the first place. This reactive nature can hinder business operations and create unnecessary downtime.

The Risks of Ad-hoc IT Support for SMEs

  • Increased downtime and productivity loss: Ad-hoc IT support focuses on resolving issues as they occur, leading to longer downtime periods. SMEs heavily rely on their IT systems for daily operations and any disruption can have a significant impact on productivity and customer satisfaction.
  • Higher costs in the long run: While ad-hoc support may seem cost-effective initially, the accumulated costs of reactive fixes and emergency repairs can quickly surpass the budget. If the problem recurs, you then have to pay again which can cause conflict between you and the ad-hoc support provider. Unplanned expenses can strain the financial resources of SMEs, making it challenging to invest in long-term growth initiatives.
  • Limited expertise and knowledge: Ad-hoc IT support often involves seeking assistance from multiple sources that may not have the necessary expertise or in-depth knowledge of the specific IT needs of an SME. This lack of expertise can result in temporary fixes or patchwork solutions that do not address the underlying root causes of IT issues. It’s like putting a band-aid on a deep wound — it may temporarily stop the bleeding, but the problem persists.

The only real benefit of using ad-hoc IT services is that it can be a cost-effective option for SMEs with limited IT needs and generally less than five PCs in the business, as they only pay for the services they use. If you only ever have an issue every six months or so, then ad-hoc is the most reasonable option. If your business has up to ten computers without a server, you can maybe get away with using ad-hoc, but if you have a server for your data, then most ad-hoc services would not know how to deal with these issues. Ad-hoc is a quick-fix solution and oftentimes, their solution to viruses and corruption is to format the hard drive, which does no good if you need that data. MSPs, on the other hand, try and fix the root of the problem as, if they don’t, it’s more work for them in the long run and it affects their reputation, so they ensure issues are properly addressed.

The Benefits of Managed Service Providers for SMEs

Recognising the limitations and risks of ad-hoc IT support, SMEs can greatly benefit from investing in professional IT support services like managed service providers, or MSPs. Some of the advantages of using these services include:

  • Proactive approach to IT management: Unlike ad-hoc support, MSPs take a proactive approach to managing an SME’s IT infrastructure. They conduct regular system monitoring, identify potential vulnerabilities and implement preventive measures to minimise the risk of disruptions. By addressing issues before they escalate, SMEs can enjoy smoother operations and enhanced productivity.
  • Cost-effective solutions and scalability: MSPs offer scalable solutions tailored to the specific needs and budgets of SMEs. Instead of paying for emergency fixes and ad-hoc repairs, SMEs can opt for cost-effective service plans that provide comprehensive coverage and predictable monthly costs. This enables better financial planning and allows SMEs to allocate resources to other critical areas of their business.
  • Access to specialised expertise: Managed service providers comprise skilled technicians and engineers with diverse expertise across various IT domains. They stay up-to-date with the latest technological advancements, security protocols and industry best practices. SMEs can use this specialised knowledge to implement strong security measures, optimise their IT infrastructure and explore innovative solutions that drive business growth.

Small businesses with only a few computers, but still heavily rely on them, may feel they would benefit more from using a managed service provider but may struggle to find one willing to work with them due to their size. If an MSP sees room for growth within your business and you inform them of such for the future, they may be willing to take you on.

Long-Term Partnerships with IT Service Providers

Instead of relying on ad-hoc support, SMEs should aim to establish long-term partnerships with professional IT service providers. This approach offers several advantages:

  • Tailored support for business needs: Managed service providers who understand the unique requirements of SMEs can customise their services accordingly. They collaborate closely with the SME to design an IT support plan that aligns with business goals, growth projections and budget constraints. This tailored approach ensures that the IT support provided is in line with the specific needs of the SME.
  • Continuous monitoring and proactive solutions: Long-term IT service providers take a proactive stance in managing an SME’s IT infrastructure. They constantly monitor systems, networks and applications, anticipating potential issues and resolving them before they impact the business. This proactive approach minimises downtime, maximises productivity and allows SMEs to focus on core business activities.
  • Peace of mind and focus on core business activities: By entrusting their IT support to professionals, SMEs can alleviate the burden of IT management and gain peace of mind. They can confidently rely on their MSP to handle system maintenance, upgrades, security and troubleshooting, allowing them to focus on what they do best — running their business and serving their customers. This sense of assurance frees up valuable time and resources, fostering a sense of confidence and empowerment within the SME.

Where does Ad-hoc IT support fail businesses?

Ad-hoc IT support does not continuously monitor your systems, which would enable a quick diagnosis, and offers no forecasts of potential issues and IT consultancy for your business. There are many preventative measures that MSPs put in place in your business to mitigate risks, which ad-hoc does handle, meaning the onus is on you to implement these.

When using ad-hoc services, businesses will generally have to spend more on IT infrastructure that will help sustain their systems and strengthen protection in the workplace. They will also have to look into also working with a Cyber Security specialist to determine where there are vulnerabilities in their systems, and then spend money and time on implementing these strategies.

With ad-hoc, businesses will need to evaluate the effect downtime will have on operations. Downtime can lead to security risks, loss of income, employee productivity and loss of clients/customers. This wastes your time and causes immense worry and stress for you as a business owner or decision-maker.

Ad-hoc has its place in the industry, but businesses must evaluate whether this service or an MSP would benefit the company more in the long run. If you are a growing business that relies on your computers and IT systems remaining running or you use or store lots of data, you really should be looking at using an MSP.

In today’s digital landscape, SMEs cannot afford to overlook the importance of reliable and professional IT support. While ad-hoc IT support may seem like a cost-effective solution in the short term, it carries significant risks and limitations. By investing in managed IT services, SMEs can enjoy a proactive approach to IT management, cost-effective solutions and access to specialised expertise. Building a strong IT infrastructure, coupled with long-term partnerships with IT service providers, provides SMEs with the stability, security and peace of mind necessary to thrive in the digital age.

If you’re unsure, give us a quick call here at Pronet Technology (a Melbourne-based MSP) and we can discuss your systems and what you’re looking for to determine whether we would be a good fit for each other.

FAQs

  • Can ad-hoc IT support be suitable for any situation?

Ad-hoc IT support may suffice for minor, one-time issues. However, for long-term stability and growth, a managed service provider is highly recommended.

  • How can an MSP benefit SMEs financially?

Managed service providers offer cost-effective solutions, minimising downtime, preventing costly emergencies, and providing scalability that aligns with the SME’s budget.

  • What security measures should SMEs consider for their IT infrastructure?

SMEs should implement robust security measures, including firewalls, antivirus software, encryption, regular security audits and employee training on Cyber Security best practices.

  • Are long-term partnerships with IT service providers expensive?

Long-term partnerships with IT service providers are often cost-effective, offering tailored plans that align with the SME’s budget and specific needs.

  • How can IT support providers help SMEs with their future growth?

IT support providers bring specialised expertise, proactive solutions and strategic IT planning to enable SMEs to scale, innovate, and focus on their core business activities.

Cybersecurity, MSP, Technology

What is Malware?

What is Malware?

Malware is an umbrella term for malicious software that is designed to harm, damage or steal information from your computer, mobile device, service or network without your knowledge or consent.

Malware can wreak havoc on your computer or device and can infect your computer like a disease, and just like a disease, it can be difficult to detect and eradicate.

Just think about it: you work hard to keep your device safe and secure, but then some twisted individual creates a piece of code that can infiltrate your system and wreak havoc. Malware can steal your personal information, such as passwords, credit card numbers and banking details, and use it for criminal purposes. It can encrypt your files and demand a ransom to unlock them, leaving you helpless and vulnerable. It can also slow down your computer, crash your system and even render it useless.

Malware comes in many different forms, and it can be disguised as innocent-looking files or programs. You might unknowingly download it from a sketchy website or receive it in an email attachment from a seemingly trustworthy source. Once it’s on your system, it can quietly and quickly spread throughout your files and folders, infecting everything in its path. You can be hit by malware through email attachments, malicious advertising on popular sites — called malvertising, — through fake software installations, infected USB drives, infected apps, text messages and most commonly, phishing emails.

Malware is constantly evolving and becoming more sophisticated. Hackers and cybercriminals are always looking for new ways to exploit vulnerabilities in computer systems and software. Even with antivirus software installed on your computer, you must be vigilant and cautious when downloading files and opening emails and if you deal with sensitive or personal data, antivirus software is not enough.

When did malware start being used?

The history of modern viruses begins in 1982 with a program called Elk Cloner, which started infecting Apple II systems. It was spread by infected floppy disks which spread to all disks attached to a system.

Viruses developed as they began to be specifically written for Microsoft’s Windows Operating System in the 90s, particularly through infectious code written in the micro language of Microsoft Word. The viruses infected documents rather than actual applications.

Worms began to develop and spread across popular instant messaging networks in the early 2000s, such as through MSN Messenger and Yahoo Messenger and they used social engineering along with a link to a malicious download for people to click. These would then infect your system and send the malicious link to everyone on your contact list.

In the late 2000s, adware attacks grew through unwanted pop-ups that could not be closed, sometimes exploiting legitimate software to spread. Around 2008, software publishers began suing adware companies for fraud and shut most of them down. Tech support scams these days employ similar tactics to these old adware attacks. After this, malware scammers began turning to social networking sites like Myspace to send fake advertisements, links to phishing pages and malicious applications. Scammers now do the same with Facebook and Twitter.

Between 2013 and 2014, a form of ransomware called CryptoLocker began targeting Windows computers, forcing victims to pay to regain access to their systems. This gave rise to the current era of ransomware attacks.

Trojans, exploits — malware that takes advantage of bugs and vulnerabilities in systems — and malvertising became popular forms of ransomware with huge outbreaks in 2017, such as the worldwide cyberattack now known as the WannaCry ransomware attack.

Crypojacking, or using someone’s device to mine cryptocurrency with the victim’s resources, became prominent in 2017, with ransomware making a comeback in 2018 when criminals began targeting large businesses.

What are the different types of malware?

There are a lot, but here are some of the most common types:

  • Viruses: Often comes in an attachment through an email or attached to an online download that holds the part of the malware that performs the malicious action. Once the file is opened, the device is infected.
  • Ransomware: Installs itself onto a machine, encrypts files or locks the entire device and then demands a ransom to return the data to the user. This is a particularly nefarious tactic, as it preys on people’s fear of losing their valuable files and data.
  • Scareware: When messages pop up while you’re browsing the web, such as, ‘Warning: your computer is infected with a virus,’ which then scares you into clicking the link or into purchasing a fake application.
  • Worms: Can copy themselves from machine to machine through weak security in software or the operating system.
  • Spyware: A program installed on your device without your knowledge that collects personal information, browsing habits and details of the user. Spyware is used by government agencies, law enforcement and IT security organisations but is also available to consumers to spy on their partners, children and employees.
  • Trojans: These pretend to be harmless or legitimate applications that trick users into downloading and using them which then steal personal data, crash devices, spy on the user or launch attacks.
  • Adware: Unwanted and annoying advertisements that flash on the screen or come through as a new pop-up window.
  • Fileless Malware: These use legitimate programs to infect devices and are difficult to detect and remove as they don’t rely on files and leave no footprint.

There are a range of signs to inform you that your computer has been compromised. Read here to learn what these are.

How to protect yourself from Malware?

Even though there is a magnitude of different types of intricate malware being used by cybercriminals, there are also an array of ways to protect yourself from them.

These can be as simple as protecting your devices by keeping your operating systems and applications updated, never clicking links in pop-ups, limiting the number of apps on devices, being selective about which sites you visit, being wary of emails asking for personal information, not opening email attachments from unknown sources and checking your bank accounts regularly.

Contrary to popular belief, Macs also get malware, although not as often as Windows operating systems. Mac’s built-in protection doesn’t block all adware, spyware, trojans and keyloggers —where malware records all the user’s keystrokes on the keyboard. Mobile devices are also targets for cybercriminals, from adware, Trojans, spyware, worms and ransomware all able to be used, especially as most people don’t protect their phones as diligently as they do their computers. These days, phishing attacks through clicking on links, and scam calls are common phone cyber threats.

For businesses, protection can become a bit more complicated as your entire team is generally using and reliant on technology, so there are many avenues for human error. Protecting yourself at a business level means using strategies like two-factor authentication, application control and performing daily backups as an infiltration can be incredibly detrimental, costing large sums of money, possibly breaching The Privacy Act and losing customer trust.

For this reason, the Australian Government has highly recommended that businesses implement Essential Eight, a Cyber Security framework that businesses can measure their Cyber Security maturity against. Click here to read more about the framework and how your business can implement it.

Implementing Cyber Security measures can be costly and, at times, inconvenient, but when the integrity and longevity of your business are at risk, businesses must improve their security measures.

Malware is a serious threat to your computer and personal information. It’s important to take steps to protect yourself against malware by using antivirus software, being cautious when downloading files and opening emails and seeking help if you suspect that your computer has been infected. Don’t let malware destroy your digital life — stay vigilant and take action to keep your computer safe and secure.

IT Support, Managed IT Services, MSP

Clients Pronet Technology does not work with

Clients Pronet Technology does not work with

As a Managed Service Provider, MSP, it can be tempting to take on any client that comes your way. After all, you want to grow your business and expand your customer base. However, not all clients are a good fit for MSPs and vice versa, not all MSPs are good for certain businesses, so it’s important to know when to say no.

So, who are the clients that we at Pronet don’t take on board? Here are a few examples:

Non-Compliant Clients

Clients who refuse to comply with industry regulations and standards can be a major liability for MSPs. These regulations are in place to protect sensitive information and failure to comply can result in hefty fines and legal consequences. It’s important for MSPs to thoroughly vet potential clients to ensure they are compliant with all relevant regulations, which usually happens in the initial assessment stage.  

As cybercrime becomes a prevalent issue, it is incredibly important that businesses improve their systems, servers and Cyber Security processes. We now only take on clients who are willing to improve their systems and implement strategies like the Essential Eight framework to help protect themselves.

DIY Clients

Some clients may be inclined to handle IT issues themselves, using online tutorials or advice from friends. These ‘DIY clients’ can be difficult to work with as they may not be receptive to the advice or guidance of an MSP. For us, it’s important to recognise when a client is not willing to let us do our job and take on the responsibility themselves.

Budget-Constrained Clients

While it’s understandable that clients may have a limited budget, sometimes clients don’t fully comprehend the costs involved when working with an MSP, which is often cheaper than working with ad-hoc IT support. Taking on a client who cannot afford the services they require can lead to resentment and frustration on both sides, so we believe it is important to be transparent about the costs involved and set realistic expectations from the outset.

Part of this comes from us having our own tech stack that we work with and that we expect our clients to also work with, such as using Sophos MDR and UTM. We’re not an enterprise-level MSP so we don’t expect our clients to use Cisco which can be incredibly expensive, but we still require all new clients to upgrade their software and systems to our tech stack so that they are adequately protected, which may not be cheap.

Unresponsive Clients

Clients who are unresponsive or slow to respond to requests can be frustrating for MSPs. It can lead to delays in resolving issues and make it difficult to provide effective support. Through the initial assessment and proposal stage, we can recognise whether a client is unresponsive and take steps to address the issue, whether it’s through better communication, informing them of the need for using MSP services or not going forward with the relationship altogether.

Large-scale businesses

At Pronet Technology, we used to work with large-scale clients but after some time, we realised small to medium-sized businesses were being left behind and neglected as MSPs grew larger and focused primarily on their larger, more profitable clients. For that reason, we now only deal with SMEs, generally businesses with between 15 to 150 computers and have found we enjoy working with businesses of this size more than with larger businesses.

While it may be tempting to take on any client that comes your way, it’s important to recognise when a client is not a good fit for an MSP. Non-compliant clients, DIY clients, budget-constrained clients, and unresponsive clients can all be challenging to work with and may not be worth the time and effort. By being selective and choosing clients that are a good fit, MSPs can provide better service and build stronger relationships with their clients.

Businesses with limited computers

Small businesses with one to five computers, unfortunately, might struggle to find an MSP who finds it worthwhile to take you on as a client. While at Pronet Technology we’re not an enterprise-level MSP who caters to medium to large-scale businesses, we’re not one that deals with very small businesses either. Our clients are small to medium, ideally with between 15 to 150 computers.

A good MSP should not be turning every query into a client. Sometimes, an MSP might not have the right services and budgets for your business and other times, your business might not be one that the MSP finds value in taking on or one that meets its criterion. Like your business researches and gathers proposals from MSPs, likewise, an MSP will do an initial assessment of your business and work out your needs to both see if it can help you and if it can take you on.

Don’t be offended if an MSP declines your request. The majority of the time, it’s because they’re just not right for you.

Cybersecurity, IT Support, Technology

The difference between scam emails

The difference between scam emails

Have you ever received an email that seemed too good to be true or one that left you feeling confused or concerned? If so, you may have been the target of a scam email. Scammers use a variety of tactics to try to trick you into giving them money, personal information or access to your computer.

Social Engineeringis a term describing how cybercriminals research both your business and employees. Employees not in the IT field often aren’t as aware of cyber threats as those that are, so criminals target these employees through human vulnerabilities or social engineering.

These days there are so many different types of scams that it can be hard to keep track of all of them. This article will try to explain some of the most common ones you might encounter, both personally and as a business.

Spam: spam is an unsolicited email, text or social media message which is fairly easy to spot but can be damaging if you open them or respond. Think of spam like junk mail, it’s about sending unsolicited emails about products and services to bulk lists. Common types of spam include coupons, adult content, donation solicitations and unwanted newsletters. They are usually commercial in nature and not inherently malicious, just a nuisance.

According to Guardian Digital, spam email accounted for 54 per cent of global email traffic in 2020. Even though, on average, spammers only receive one reply for every 12,500,000 emails sent, spam emails are seen as highly profitable due to the sheer number of emails sent per day and the fact that the expense of these emails is borne mainly by recipients.

Phishing: phishing is an email sent from a cybercriminal that is disguised as an email from a legitimate and trustworthy source, like a telco, bank or the ATO. The message is designed to lure you into clicking a link that installs malware onto your computer that then captures any personal information/login-in credentials you input somewhere, or into directly revealing sensitive or confidential information on the site they send you to. Phishing scams are often used to target specific individuals who have access to valuable data, such as HR or finance employees. They use social engineering to create highly convincing emails. Identity theft often results from being a victim of phishing. Similarly, Vishing is a process through voice, like phone calls, and Smishing is this process through SMS chats.  

According to Astra, 92 per cent of Australian organisations suffered a successful phishing attack in 2022, showing a 53 per cent increase from 2021. As phishing is one of the most common types of email scams, there is a range of clues to help you recognise one.

  • Messages requesting your username and/or password
  • Time-sensitive threats like how something will happen if you don’t respond immediately
  • Spelling and grammar mistakes throughout the email
  • Vague or missing information in the ‘from’ field or email signature
  • Vague, impersonal or awkward greetings
  • Any unexpected files within the email or automatically downloading
  • Links that don’t refer to the sender/organisation
  • Emails about accounts you don’t have
  • Emails ‘from’ celebrities
  • Asks you to reply to opt out of a service
  • Highly emotional or charged language
  • If you’re unsure if an email is legitimate, always head to the sender’s website on a webpage, not through a link in the email, or call the sender.

Spear Phishing: this occurs when criminals find information about you from websites or social media and then customise a phishing scheme for you.

Spoofing: when criminals impersonate another individual or organisation with the intent to gather personal or business information.

Pharming: when a malicious website impersonates a legitimate website to gather usernames and passwords. This can happen by creating websites with similar URLs or by covering up QR codes with codes linked to malicious websites.

Other Scams

419 Scam: also known as the Nigerian Prince scam. In this type of email, the sender will claim to be a wealthy individual or a government official who needs your help transferring large sums of money out of their country. They will offer you a percentage of the money in exchange for your assistance, but in reality, they are just trying to trick you into giving them your personal information or money.

Lottery/Prize Scam: these emails will claim that you have won a large sum of money or a prize, but to claim it, you need to pay a fee or provide your personal information. Of course, there is no prize, and the scammers are just trying to trick you into giving them your money or personal information.

PayPal/PayID Scam: this one originates from selling products online, such as through Facebook Marketplace and while not directly related to your business, it might be beneficial to inform your employees of it. Essentially, when you list an item to sell, you will often receive a message from someone wanting to immediately purchase the item without wanting to see it. They often try to garner sympathy, explaining how their family member will pick it up, and then ask for your email connected to your PayPal or PayID account. They then explain how they’ve tried to send the money, but have received an email telling them that they need to send $500 more to expand your transfer limit. When you look at your email, you find you have this email too and they demand your promise that you will send the $500 back if they send it through. The entire operation is a scam, with the email being one that they created and you will never receive any money.

Unknowingly falling for any one of these attacks can cause your business’ data to be stolen, and can cause financial loss, reputational damage, significant business downtime and even permanent business closure.

As a business owner or decision-maker, it is your responsibility to build a culture of Cyber Security awareness in your company and fill in the gaps in your team’s Cyber Security knowledge and understanding. If you need tips on how, contact your MSP for help.

You can mitigate spam and phishing attempts by implementing a layered cloud email security solution with the help of your MSP.

It’s important to be vigilant when it comes to scam emails. By understanding the different types of scams, you can better protect yourself and your personal information. Remember, if an email seems too good to be true or makes you feel uncomfortable, it’s probably a scam. Be sure to never give out your personal information, click on suspicious links or attachments or send money to someone you don’t know. By staying informed and cautious, you can help protect yourself from scam emails.

Cybersecurity, Essential Eight, MSP, Technology

Why you’re never too small to be hit by a cyberattack

Why you’re never too small to be hit by a cyberattack

Hearing about the recent cyberattacks on large companies like Optus, Medibank, Latitude, Crown and Meriton, it’s easy to think that such attacks only happen to large companies or organisations, but the truth is that cybercriminals are targeting small businesses more than ever before. In fact, small businesses are the target of 43 per cent of cyberattacks, and the frequency of these attacks is only increasing.

Unfortunately, many small business owners have the misconception that they are too small to be a target of cyberattacks. They assume that hackers only go after the ‘big fish’ — this is not the case. The truth is that cybercriminals view small businesses as low-hanging fruit because they typically have fewer resources and less sophisticated Cyber Security measures in place.

Another common misconception is that only businesses that handle sensitive information such as credit card details or personal information are at risk of being targeted. While it is true that businesses that handle sensitive information are a prime target, cybercriminals can attack any type of business and can cause significant damage to a company’s reputation, finances and operations. Your business might be just one stage of a supply chain and if yours or another within that chain becomes compromised, the rest are at risk of being affected.

Who could be a threat to your business?

Threats can come from anywhere, not just random internet criminals mass spamming email addresses. Criminals come in all shapes and sizes, such as an individual or even an organisation that looks and runs as a legitimate business. Threats can come from:

  • Cybercriminals: those who are illegally trying to access your hardware, software and data, to disrupt your business or to obtain information or money.
  • Current clients: disgruntled clients could try to compromise your information.
  • Competitors: business competitors could try to gain access to your clients or data to gain an advantage over your business.
  • Current or former employees: this could be through an accidental or intentional compromise of your business’ information.

How can an SME become a target of a cyberattack?

Small and medium-sized businesses can fall victim to various types of cyberattacks. This could be through theft or unauthorised access of your company’s hardware, computers and mobile devices, through infecting devices with malware like viruses, ransomware and spyware, by attacking your tech or website, by attacking third-party systems or companies you do business with or by sending socially engineered phishing emails and texts containing malware. These attacks can lead to data breaches, financial losses, business disruption and damage to a company’s reputation.

While at the outset, your business might not be directly targeted as your data is not seen as valuable as another’s, your business is still going to be hit by indirect cyberattacks. These predominantly come in the form of phishing emails, where scammers send an email masquerading as a legitimate and reputable company with the aim of getting you to click a malware link or insert your personal or login details. According to Astra, 92 per cent of Australian organisations suffered a successful phishing attack in 2022, showing a 53 per cent increase from 2021. If your staff are unaware of what these look like, no matter how personalised they are for your business, your business will get infiltrated and voila, you’ve just been hit by a cyberattack.

According to a study by IBM, the main cause of 95 per cent of Cyber Security breaches is human error. Human error in a security context means unintentional actions, or lack of action, by employees that cause, spread or allow a security breach to occur. This could be something as simple as accidentally clicking a link that downloads and installs malware or failing to use a strong password. With work environments becoming more nuanced, such as working from home, in multiple offices or needing to use a diverse range of applications to complete day-to-day tasks, it can be difficult to keep up with each user’s activities, the number of usernames and passwords needing to be remembered and all the inconvenient security measures that the company puts in place, like two-factor authentication.

While people make mistakes, this presents a simple starting point for businesses to protect themselves from cyberattacks: train employees on IT risks and how to recognise scams and phishing schemes.

The consequences of a cyberattack can be devastating for small businesses. Many small businesses lack the resources to protect their websites, accounts and networks or to recover from a cyberattack, and as a result, many of them go out of business within six months of the attack.

How can I protect my business from cyberattacks?

Small businesses need to take Cyber Security seriously and implement measures to protect themselves against cyberattacks. These measures can include installing firewalls, antivirus software and security patches, implementing strong password policies, providing regular staff training and conducting regular Cyber Security risk assessments.

We have many other posts about how to protect your company such as how to restrict administrative privileges (here) and by conducting a Cyber Security risk assessment (here) but for now, here are some simple ways to protect your company:

  • As mentioned, train employees on IT risks. This creates a Cyber Security culture within your business that encourages discussion around security and allows staff to ask questions if they ever are unsure.
  • Reduce opportunities for human error. Implement privilege control so that employees only have access to the data and software they need to perform their roles.
  • Create a clear policy on technology, such as employees using devices on company networks and having strong passwords, and then ensure these are being followed.
  • Have someone in charge of IT and security. If you’re heavily reliant on technology, it might be best to work with a managed service provider (MSP) to proactively monitor your systems and remove threats as they occur. They also ensure everything is backed up and can help your business by recommending IT systems that suit your unique business as well as grow your systems alongside your company growth.
  • Work with your IT service provider to implement the Essential Eight Cyber Security framework that the Australian Government recommends all businesses adopt. 

How an MSP can help with your IT systems

Managed service providers monitor your IT systems to stop threats in their tracks. By handing the responsibility of your systems off to someone else, it allows you as a business owner or decision-maker within your company to get on with the other daily tasks you need to complete. In business, you wear many hats and are often an expert in your field, so it’s time to hire a business that’s an expert in IT systems.

Even better, try to work with an MSP that is also an expert in Cyber Security. Oftentimes, these are two separate businesses, either you working with both an MSP and a Cyber Security company or the MSP working with the Cyber Security company.

At Pronet Technology, we are both. About six years ago, we began to learn more about and specialise in Cyber Security so that we could adequately protect our clients and their systems, as well as our own because a breach on either end could infect the other.

Did you know, according to IBM, the average time to identify and contain a data breach is 280 days? Working with Cyber Security professionals means that threats and data breaches can be detected, contained and fixed promptly and that your systems are constantly monitored. They will implement a range of strategies to protect your business, like testing new software and updates on isolated machines for any potential holes in security before then installing these on your devices as well as informing your business of any security risks and weaknesses in your defences.

No business is too small to be a target of cyberattacks. Small businesses are particularly vulnerable because they often lack the resources to implement sophisticated Cyber Security measures. Cyber Security should be taken seriously by all businesses, regardless of their size, to protect themselves against potential cyberattacks and minimise the risk of damage to their reputation, finances and operations. Your business, its customers and your suppliers are too important for you to believe that you’re never going to be hit by a cyberattack because you’re ‘too small’. You must be properly protected and prepared for when an attack happens.

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